Arbeitsvermittlung und Fallmanagement im Prozess des Forderns und Förderns
Die Wirkung des Einsatzes von arbeitsmarktpolitischen Förderinstrumenten auf die Wiederbeschäftigungschancen von Arbeitslosen wird seit langer Zeit recht intensiv beforscht. Entscheidend für den Erfolg der öffentlichen Arbeitsvermittlung kann auch die Qualität der Betreuung der Arbeitsuchenden durch Arbeitsvermittler*innen bzw. Fallmanager*innen sein. Individuelle Einstellungen und Handlungsweisen der Fachkräfte unterscheiden sich laut Befragungen in den Agenturen für Arbeit deutlich und so stellt sich unter anderem die Frage, welcher Mix von Regeln, Handlungsfreiheit, Einstellungen und Handlungsweisen den größten Erfolg für die Arbeitsvermittlung vor Ort verspricht und wodurch dieser Mix bestimmt wird.
Dieses Themendossier gibt einen Einblick in die Forschungslage und bietet Zugänge zu Hintergründen und wissenschaftlichen Befunden.
Im Filter „Autorenschaft“ können Sie auf IAB-(Mit-)Autorenschaft eingrenzen.
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Literaturhinweis
Stellungnahme zum Antrag der Fraktion der FDP „Digitalisierungsoffensive für Jobcenter in Nordrhein-Westfalen“ (Drucksache 18/9472) anlässlich der Anhörung des Ausschusses für Arbeit, Gesundheit und Soziales des Landtags Nordrhein-Westfalen am 11. Dezember (2025)
Altendorf, Antonia; Kuhlmann, Martin;Zitatform
Altendorf, Antonia & Martin Kuhlmann (2025): Stellungnahme zum Antrag der Fraktion der FDP „Digitalisierungsoffensive für Jobcenter in Nordrhein-Westfalen“ (Drucksache 18/9472) anlässlich der Anhörung des Ausschusses für Arbeit, Gesundheit und Soziales des Landtags Nordrhein-Westfalen am 11. Dezember. (SOFI-Impulspapier), Göttingen, 4 S.
Abstract
"Seit 2016 wurden zahlreiche Studien zu Digitalisierungsprozessen in unterschiedlichen Branchen und Tätigkeitsfeldern durchgeführt. In zwei Untersuchungen wurden Digitalisierungsprozesse in der öffentlichen Verwaltung mit besonderem Schwerpunkt auf die Arbeit in Jobcentern in den Blick genommen: (1) das vom Niedersächsischen Ministerium für Wissenschaft und Kultur im Rahmen des „Zentrums für digitale Innovationen Niedersachsen (ZDIN)“ geförderte Projekt „Zukunftslabor Gesellschaft und Arbeit: Gestaltung digitaler Arbeitswelten“; (2) das von einer gemeinsamen Einrichtung Jobcenter in einer Großstadt geförderte Begleitprojekt „Digitalisierung im Jobcenter: Herausforderungen, Gestaltungsmöglichkeiten und Entwicklungsperspektiven im Zusammenspiel von Arbeits- und Dienstleistungsqualität“." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Mandatory integration agreements for unemployed job seekers: a randomized controlled field experiment in Germany (2025)
Zitatform
Berg, Gerard J. van den, Barbara Hofmann, Gesine Stephan & Arne Uhlendorff (2025): Mandatory integration agreements for unemployed job seekers: a randomized controlled field experiment in Germany. In: International Economic Review, Jg. 66, H. 1, S. 79-105., 2024-05-21. DOI:10.1111/iere.12745
Abstract
"Integration agreements (IAs) are contracts between the employment agency and the unemployed, nudging the latter to comply with rules on search behavior. We designed and implemented a randomized controlled trial involving thousands of newly unemployed workers, randomizing at the individual level both the timing of the IA and whether it is announced in advance. Administrative records provide outcomes. Novel theoretical and methodological insights provide tools to detect anticipation and suggest estimation by individual baseline employability. The positive effect on entering employment is driven by individuals with adverse prospects. For them, early IA increase reemployment within a year from 53% to 61%." (Author's abstract, IAB-Doku, © Wiley) ((en))
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Literaturhinweis
Beratung und Vermittlung in Arbeit: Verwaltungshandeln in Jobcentern (2025)
Bähr, Holger; Kirchmann, Andrea;Zitatform
Bähr, Holger & Andrea Kirchmann (2025): Beratung und Vermittlung in Arbeit: Verwaltungshandeln in Jobcentern. In: Der moderne Staat, S. 1-20. DOI:10.3224/dms.vXiX.404262
Abstract
"Bürgerinnen und Bürger treffen in ihrem Kontakt zur öffentlichen Verwaltung gewöhnlich auf Fachkräfte der unteren Hierarchieebenen der ausführenden Verwaltung. In Jobcentern interagieren Fachkräfte mit Arbeitsuchenden; das Ziel ist die Aufnahme einer Erwerbsarbeit. Wie diese Interaktion stattfindet, ist Gegenstand wissenschaftlicher Analysen, wie sie stattfinden soll, Gegenstand politischer Diskussionen. Der Beitrag fragt: Inwiefern beeinflussen Institutionen das Handeln von Vermittlungsfachkräften in Jobcentern? Er führt damit Erkenntnisse der aktuellen Forschung zusammen und ergänzt Studien, die vor allem individuelle Eigenschaften von Fachkräften dafür verantwortlich machen, wie deren Interaktion mit Arbeitsuchenden erfolgt. Der Ansatz von Institutional Analysis and Development (IAD) dient als Grundlage für die institutionalistische Perspektive. Anhand einer vergleichenden empirischen Analyse in sechs Jobcentern wird gezeigt, dass Institutionen die Interaktion zwischen Fachkräften und Arbeitsuchenden beeinflussen, indem sie Ziele und Mittel definieren, die für die Beratung und (Arbeits‐)Vermittlung als angemessen gelten. Innerhalb dieses institutionellen Rahmens handeln Vermittlungsfachkräfte in Abhängigkeit von Merkmalen, Verhaltensweisen und der Lebenssituation von Arbeitsuchenden." (Autorenreferat, IAB-Doku, © Budrich)
Beteiligte aus dem IAB
Bähr, Holger; -
Literaturhinweis
Does Job Search Assistance Reduce Unemployment?: Evidence on Displacement Effects and Mechanisms (2025)
Zitatform
Cheung, Maria, Johan Egebark, Anders Forslund, Lisa Laun, Magnus Rödin & Johan Vikström (2025): Does Job Search Assistance Reduce Unemployment? Evidence on Displacement Effects and Mechanisms. In: Journal of labor economics, Jg. 43, H. 1, S. 47-81. DOI:10.1086/726384
Abstract
"Using a two-level randomized experiment we find that job search assistance (JSA) reduces unemployment among the treated, but also creates displacement effects. Analyses of mechanisms show that vacancy referrals from caseworkers to job seekers explain the positive effects for the treated by helping the job seekers apply to the most relevant jobs earlier. We also find that the overall assessment of JSA hinges on how the displacement effects hit the labor market and to what extent firms react by opening new vacancies. The displacement is larger in weak labor markets and wefind no displacement of resources." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Hard‐to‐Reach Insider Actors on Light‐Touch Labour Market Regulation in the UK: Compliance, Deterrence, and Intelligence? (2025)
Zitatform
Clark, Ian (2025): Hard‐to‐Reach Insider Actors on Light‐Touch Labour Market Regulation in the UK: Compliance, Deterrence, and Intelligence? In: Industrial relations journal. DOI:10.1111/irj.70005
Abstract
"Actors who deliver state policy on low wage precarious workers on the front-line manage coercion and exploitation in the workplace by accepting the presence of both through permissiveness rather than seeking enforcement of labor market regulations. To develop this argument the article examines permissiveness in compliance, deterrence, and intelligence approaches used by regulators and enforcement agencies. The article provides a contribution to understanding the limitations of current approaches to labor market regulation which oversee noncompliance, confine deterrence activities to specific sectors, and use intelligence sources for law enforcement rather than labor market enforcement. The contribution does so by examining enforcement agency actors, and regulatory actors as hard-to-engage actors who play a critical part in the formulation labor market regulation policy on the front-line." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Towards policies of dignity? The German Participation Opportunities Act as a response to long-term unemployment (2025)
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Englert, Kathrin, Markus Gottwald, Claudia Globisch & Peter Kupka (2025): Towards policies of dignity? The German Participation Opportunities Act as a response to long-term unemployment. In: Journal of Social Policy, S. 1-17. DOI:10.1017/S0047279424000370
Abstract
"The Participation Opportunities Act (POA) came into force in Germany in January 2019 with the aim of making publicly subsidized employment accessible to the long-term unemployed, whose prospects of regular employment are poor. The POA responds to a two-fold exclusion suffered by this group: exclusion from the labor market and a kind of ‘internal exclusion’ from social services. We argue that the POA can therefore be understood as a ‘policy of dignity’ and thus as a challenge to the neoliberal recognition order. The aim of this paper is an empirical examination of this thesis based on qualitative interviews with managers and professionals at German job centres. We apply Honneth’s theory of recognition as a theoretical framework and examine two levels of implementation: the interpretation of the law and how it is put into practice from 2019-2023." (Author's Abstract, IAB-Doku, © Cambridge University Press)
Beteiligte aus dem IAB
Globisch, Claudia; -
Literaturhinweis
Statistical Profiling as a Targeting Tool: Can It Enhance the Efficiency of Active Labor Market Policies? (2025)
Zitatform
Eppel, Rainer, Ulrike Huemer, Helmut Mahringer & Lukas Schmoigl (2025): Statistical Profiling as a Targeting Tool: Can It Enhance the Efficiency of Active Labor Market Policies? (WIFO working papers 694), Wien, 33 S.
Abstract
"Digitization has spurred interest in the potential of statistical profiling to improve the targeting of active labor market policies. Despite growing adoption, empirical evidence on the effectiveness of such profiling in program allocation is scarce. We evaluate a semi-automated statistical profiling model in Austria that aims to target policies based on predicted reemployment prospects (low, medium, high). Our analysis shows that a reallocation of resources from low-chance to medium-chance segments, as envisaged by the Public Employment Service, would not yield the desired efficiency gains. Employment programs have a stronger impact on jobseekers with low job prospects than on those with medium prospects, and training programs are not consistently less effective in the low-chance segment either. Our findings suggest that the focus should remain on the most disadvantaged, both from an efficiency and an equity perspective. They caution against relying on overly coarse profiling and stress the need for nuanced targeting strategies." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Work inclusion of marginalized groups in a troubled city district - How can active labor market policies improve? (2025)
Frøyland, Kjetil ; Bull, Helen ; Lystad, June Ullevoldsæter ; Skarpaas, Lisebet Skeie ; Spjelkavik, Øystein ; Berget, Gerd ;Zitatform
Frøyland, Kjetil, Helen Bull, Lisebet Skeie Skarpaas, Gerd Berget, Øystein Spjelkavik & June Ullevoldsæter Lystad (2025): Work inclusion of marginalized groups in a troubled city district - How can active labor market policies improve? In: Social Policy and Administration, Jg. 59, H. 3, S. 588-601. DOI:10.1111/spol.13058
Abstract
"Active labor market policies (ALMP) have faced challenges in integrating marginalised groups into the workforce. This study explores perceptions among managers and frontline workers on enhancing work inclusion for neurodiverse citizens, marginalized youth, and individuals suffering from mental health or substance use disorders in a troubled city district. An examination of dialogue conferences and group interviews uncovers problems with current practises, attitudes, and service organisation. The proposed local solutions primarily include improved coordination of support and services, as well as enhanced competence within these services. Our results indicate that co-creation at the system, organization, and individual levels, coupled with expanded knowledge translation, can mobilise local actors to create new or adopt existing knowledge-based strategies. Therefore, local co-creation presents a potential for developing local inclusion strategies." (Author's abstract, IAB-Doku, Published by arrangement with John Wiley & Sons) ((en))
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Literaturhinweis
Die Gouvernementalität öffentlicher Dienstleistungsarbeit: Macht, Affekt und Widerstand im Kontext der Arbeitsvermittlung in der Schweiz (2025)
Zitatform
Gaitsch, Myriam (2025): Die Gouvernementalität öffentlicher Dienstleistungsarbeit. Macht, Affekt und Widerstand im Kontext der Arbeitsvermittlung in der Schweiz. (Kultur und soziale Praxis), Bielefeld: transcript, 334 S. DOI:10.14361/9783839401385
Abstract
"Wie wird die Arbeit im öffentlichen Dienst reguliert – und wo entstehen Widerstände? Myriam Gaitsch wirft einen ethnographischen Blick auf die alltäglichen Praktiken der öffentlichen Arbeitsvermittlung und zeigt, wie affektive Steuerungsmechanismen deren Abläufe prägen. Aufbauend auf Michel Foucaults Gouvernementalitätskonzept und erweitert um affekttheoretische Ansätze analysiert sie das Spannungsfeld zwischen institutionellen Vorgaben und individueller Umsetzung. Ein Methodenmix aus Beobachtungen, Interviews sowie Raum-, Bild- und Dokumentenanalysen macht nicht nur subtile Machtmechanismen sichtbar, sondern rückt auch die oft übersehene Perspektive des Widerstands im Kontext moderner Machttechnologien in den Fokus." (Verlagsangaben, IAB-Doku)
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Literaturhinweis
Performance pay for private program providers and impact on participants: A field experiment with employment services in Norway (2025)
Zitatform
Hernæs, Øystein M. (2025): Performance pay for private program providers and impact on participants: A field experiment with employment services in Norway. In: Labour Economics. DOI:10.1016/j.labeco.2025.102753
Abstract
"This study examines whether performance-based pay for private employment service providers improves employment outcomes for program participants compared to traditional hourly compensation. Finding effective ways to outsource public services to external providers has the potential to improve the quality and efficiency of these services. Using a large-scale randomized controlled trial (RCT) conducted in Norway from April 2018 to December 2021, we evaluate the impact of different payment models on the performance of private firms in delivering labor market programs. A total of 4898 unemployed individuals were randomly assigned to either a treatment group (37 %), where providers received performance-based pay contingent on participants’ employment outcomes, or a control group (63 %), whereproviders were compensated on an hourly basis. Despite the substantial financial incentives involved, our findings reveal no significant differences in employment rates, earnings, or hours worked between the two groups. The results allow us to rule out effects on monthly earnings of ± €5 and employment effects of ± 1 percentage points after 12 months. There were no indications of heterogeneous treatment effects across different participant groups. A cost-benefit analysis suggests a supportive case for performance pay due to lower public costs, although this estimate is subject to uncertainty." (Author's abstract, IAB-Doku, © 2025 Elsevier B.V. All rights are reserved, including those for text and data mining, AI training, and similar technologies.) ((en))
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Literaturhinweis
Access Through Peer Support: Implications of an Innovative Counselling Approach in German Jobcentres (2025)
Zitatform
Lammers, Klara (2025): Access Through Peer Support: Implications of an Innovative Counselling Approach in German Jobcentres. In: Social Inclusion, Jg. 13. DOI:10.17645/si.10366
Abstract
"This research approaches the theoretical discourse on accessibility from an empirical perspective using a qualitative study in a specific field of social services. In Germany, jobcenters are institutions responsible for promoting employment, providing benefits, and offering counselling to unemployed people. Due to their hierarchical structures, standardized processes, and orientation towards the paradigms of an activating labor market policy, jobcenters can be described as organizations that are difficult to access for clients, especially for people with mental disorders. Based on a qualitative analysis, this article examines an innovative model project that implements a peer support approach in this context. Peer support volunteers have experienced mental disorders themselves and support users on this basis. The analysis comprises 38 individual interviews and seven group discussions with peer support volunteers and users, addressing the research question of how the introduction of peer support has changed the perception of accessibility within the jobcenter institution. The empirical results show that changes are taking place both at a structural level and concerning the relationships and organization of support. However, certain barriers within the organization remain and restrict accessibility. With reference to Clarke’s access theory, the majority of the identified changes can be understood as conservative active-outreach strategies aligned with the existing system and its normative orientations. Additionally, the involvement of the previously little-heard and potentially stigmatised perspective of people who have experienced mental disorders themselves reveals a transformative potential at certain points." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Do institutions matter for refugee integration? a comparison of case worker integration strategies in Switzerland and Canada (2025)
Zitatform
Otmani, Ihssane & Giuliano Bonoli (2025): Do institutions matter for refugee integration? a comparison of case worker integration strategies in Switzerland and Canada. In: Comparative Migration Studies, Jg. 13. DOI:10.1186/s40878-025-00470-y
Abstract
"In this paper we explore the extent to which differences in institutional settings, with a focus on the human capital formation regime, shape the integration trajectories proposed to recently- arrived refugees. To do so, we compare two countries, Switzerland and Canada, which are committed to implementing integration policy for refugees and belong to two different human capital formation regimes. We investigate whether ending up in a country with a collective skill formation system (Switzerland) limits refugee integration paths by “managing” their aspirations and directing them towards predefined options compared to a country with a more liberal human capital formation regime (Canada) where refugees may have more room of manoeuvre to fulfil their aspirations. In order to test this hypothesis, we used qualitative vignettes and compared integration paths proposed by case workers to refugees in a Swiss Canton (Vaud) and in a Canadian Province (Québec). We found that overall, the integration paths proposed are very similar, regardless of the institutional context. We reason that this largely unexpected result is due to the similarities in the overall orientation of integration policy; the similarity of the policy problem and labour market shortage in the low skill segment experienced in both countries." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Bilingual caseworkers and on-the-job training: A pathway to integration? (2025)
Zitatform
Ottosson, Lillit & Ulrika Vikman (2025): Bilingual caseworkers and on-the-job training: A pathway to integration? (Working papers / Institute for Evaluation of Labour Market and Education Policy 2025,09), Uppsala, 59 S.
Abstract
"We study an active labor market program aimed at immigrants with very limited language skills. The program consists of a three-month on-the-job training program in a regular workplace, facilitated by bilingual caseworkers speaking the participant’s native language. The aim of the program is to improve participants’ language skills and to provide labor market experience. We apply dynamic inverse probability weighting to account for dynamic selection into the program. After an initial lock-in effect, we find that the program leads to sizable increases in employment throughout the three-year follow-up period. These effects are explained by both subsidized and regular employment, and are mainly driven by women." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
The Limits of the Possible: Third Sector Employability Support for Vulnerable Users and the Challenge of Job Quality (2025)
Zitatform
Payne, Jonathan, Jonathan Rose & Peter Butler (2025): The Limits of the Possible: Third Sector Employability Support for Vulnerable Users and the Challenge of Job Quality. In: Social Policy and Administration, S. 1-11. DOI:10.1111/spol.13162
Abstract
"Many third-sector organizations (TSOs) deliver employability support for vulnerable groups, but can they address the quality of jobs their users enter? The question is timely in the UK, given structural constraints presented by its neoliberal labor market/welfare regime and the recently elected Labor Government's aim of moving job centers towards a supportive approach focused on ‘good work’. An interesting comparison emerges with Scotland, where ‘fair work’ is more established in policy. Drawing upon third-sector literature, we develop an analytical framework for exploring TSOs' engagement with job quality, centered around framing suitable employment/employ , shaping user choices and shaping employer practice . Using surveys and interviews with TSO managers in England and Scotland, we find TSOs can adopt different strategies and that Scotland's approach may make a difference, underscoring the role of policy paradigms and power in structuring the limits of possibility." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Negotiating psychological costs: How welfare recipients' perceived interactions with welfare bureaucrats impact their experiences of administrative burden (2025)
Zitatform
Raab, Miriam (2025): Negotiating psychological costs: How welfare recipients' perceived interactions with welfare bureaucrats impact their experiences of administrative burden. In: International Journal of Social Welfare, Jg. 34, H. 3, 2025-04-16. DOI:10.1111/ijsw.70017
Abstract
"While it is well established that welfare bureaucrats hold some discretionary power in implementing welfare policies, scholars of the administrative burden concept have only recently begun to consider their individual impacts on welfare recipients' experiences of onerous state encounters. This article aims to explore how welfare recipients' perceptions of personal interactions with welfare bureaucrats shape their experiences of administrative burden, specifically their psychological costs, by drawing on biographical–narrative interviews conducted with 33 (former) welfare benefit recipients in Germany. The results reveal that welfare recipients perceive individual welfare bureaucrats as responsible for reducing, increasing, or creating certain psychological costs they experience and that welfare recipients themselves respond to these costs and negotiate them to some extent. This article contributes to the growing literature on citizens' experiences of administrative burden and expands the concepts of psychological costs and citizen agency by building on theoretical frameworks of coping behaviours in response to stress and psychological costs. The results also confirm a need for policy changes that support, rather than discourage, more case-sensitive approaches to welfare benefits and employment services." (Author's abstract, IAB-Doku, © Wiley) ((en))
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Literaturhinweis
Citizen among Institutions. Fragmentation and Trust in Social Assistance (2025)
Zitatform
Schneider, Stephanie, Maria Theiss, Wojciech Gędek & Ulrike Zschache (2025): Citizen among Institutions. Fragmentation and Trust in Social Assistance. In: Social Policy and Society, S. 1-17. DOI:10.1017/s147474642510078x
Abstract
"Citizen trust in public institutions has become a major concern for policy makers, but how institutional design affects institutional trust is not entirely clear. Existing research has mainly focused on the macro-level of welfare regimes or on the micro-level of citizens’ or frontline workers’ attributes. Our knowledge about interrelations between organisational aspects of welfare delivery and (dis)trust-formation at the meso-level of institutional design remains scarce. In the article, we investigate how users experience institutional fragmentation and how this impacts their trust in the welfare system. Based on forty-three interviews with social assistance users in Germany and Poland, we demonstrate that fragmentation is indeed relevant as an experiential context for (dis)trust-formation. However, we found that low institutional fragmentation is not, per se, trust-promoting and that higher fragmentation can be a driver for developing trust in individual caseworkers. Citizens’ perceptions of procedural justice and experienced administrative burdens are discussed as possible mediators." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Das Rollenverständnis von Vermittlungsfachkräften beeinflusst deren Sanktionspraxis (Serie "Bürgergeld") (2025)
Zitatform
Senghaas, Monika, Stefan Röhrer, Magdalena Köppen & Stefan Bernhard (2025): Das Rollenverständnis von Vermittlungsfachkräften beeinflusst deren Sanktionspraxis (Serie "Bürgergeld"). In: IAB-Forum H. 08.01.2025 Nürnberg. DOI:10.48720/IAB.FOO.20250108.01
Abstract
"Sanktionen, seit Einführung des Bürgergeldes als „Leistungsminderungen“ bezeichnet, werden von den Vermittlungsfachkräften in den Jobcentern in unterschiedlicher Art und Weise umgesetzt. Sie machen von dem Handlungsspielraum, der ihnen hier zur Verfügung steht, Gebrauch. Der Umgang mit Handlungsspielräumen hängt wesentlich davon ab, welches Rollenverständnis ihr Denk- und Handlungsmuster prägt." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Rollenverständnisse von Vermittlungsfachkräften in Jobcentern und ihre Bedeutung für das Sanktionshandeln (2025)
Zitatform
Senghaas, Monika, Stefan Röhrer, Magdalena Köppen & Stefan Bernhard (2025): Rollenverständnisse von Vermittlungsfachkräften in Jobcentern und ihre Bedeutung für das Sanktionshandeln. In: Zeitschrift für Sozialreform, Jg. 71, H. 1, S. 87-113., 2024-10-01. DOI:10.1515/zsr-2024-0013
Abstract
"In der Grundsicherung für Arbeitsuchende sind Vermittlungsfachkräfte eine Schnittstelle zwischen Staat und Bürger*innen. Das Handeln von Vermittlungsfachkräften hat einen maßgeblichen Einfluss darauf, wie Bürger*innen Sozial- und Arbeitsmarktpolitik erleben. In diesem Beitrag untersuchen wir, wie sich das berufliche Rollenverständnis von Vermittlungsfachkräften auf ihren Umgang mit Sanktionen auswirkt. Wir identifizieren administrative, optimierende und sozialarbeiterische Rollenverständnisse und zeigen, dass diese mit unterschiedlichen Wahrnehmungen und Kategorisierungen der Leistungsberechtigten verbunden sind und darüber das Sanktionshandeln beeinflussen. Die empirische Grundlage der Studie bilden Interviews mit Vermittlungsfachkräften in Jobcentern und teilnehmende Beobachtungen von Beratungsgesprächen zwischen Leistungsberechtigten und Vermittlungsfachkräften." (Autorenreferat, IAB-Doku, © De Gruyter)
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Literaturhinweis
How context matters: Human oversight of automated decision-making systems in welfare administration (2025)
Zitatform
Sztandar-Sztanderska, Karolina (2025): How context matters: Human oversight of automated decision-making systems in welfare administration. In: Journal of European Social Policy, S. 1-15. DOI:10.1177/09589287251358069
Abstract
"This article examines the capacity of frontline staff to oversee automated decision-making (ADM) systems, which are increasingly used in digital welfare states to make life-altering decisions. While prior research had focused on cognitive limitations that lead to human over-reliance on ADM, the role of contextual factors that also shape caseworkers’ supervisory activities has neither been conceptualized, nor systematically investigated. To address this gap, we develop an analytical framework for the context-sensitive study of frontline oversight, inspired by the street-level bureaucracy perspective and human–computer interaction studies. We also demonstrate the framework’s relevance through findings from a mixed-methods study of a profiling algorithm used by Public Employment Services in Poland. We identify four types of factors – policy-, organization-, professionalism-, and technology-related – that effectively shape frontline oversight. Our findings also have practical implications, as the inclusion of humans in the decision-making loop is a central element of regulatory efforts aimed at protecting individuals from algorithmic harms." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Producing ‘The Right Candidate’: The Social Embeddedness of Labour Market Intermediaries for Migrant Workers in the Belgian Construction Sector (2025)
Zitatform
Wuidar, Simon, Ludovic Bakebek & William Monteith (2025): Producing ‘The Right Candidate’: The Social Embeddedness of Labour Market Intermediaries for Migrant Workers in the Belgian Construction Sector. In: Work, Employment and Society, Jg. 39, H. 3, S. 596-614. DOI:10.1177/09500170241275862
Abstract
"Structural labor shortages have increased demand for skilled and documented migrant workers in Western European labor markets. In response, private recruitment agencies are playing a more significant role in the identification, placement and integration of migrant workers. While the literature on labor intermediation practices has largely focused on the commercial and contractual work of matching workers with employers, this article develops an embedded understanding of labor intermediation that foregrounds the increasingly social and relational nature of intermediation practices in contexts of labour shortage. Through a qualitative study of intermediation in the Belgian construction sector, the article demonstrates the ways in which private agencies seek to produce the ‘right candidate’ through (i) the infiltration of migrant networks, (ii) the regularisation of migrant workers and (iii) the facilitation of their integration into host societies. These findings advance an expanded understanding of labor intermediation that transcends the conventional matchmaking process." (Author's abstract, IAB-Doku) ((en))