Evidence on the Role of Caseworkers and Public Employment Services

This talk will summarize two studies, which respectively study the role of caseworkers and public employment services for the labor market outcomes of unemployment benefit recipients. A first study asks whether and how much caseworkers matter for the outcomes of unemployed individuals. It exploits exogenous variation in unplanned absences among Swiss unemployment insurance caseworkers. A second study evaluates a large-scale policy change in which the public employment service of one Swiss canton changed its strategy by removing restrictions on job search and granting increased autonomy to job seekers.

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