As the requirements of the IAB research often exceeds the standard provided by the Federal Employment Agency (BA) the

takes care of the user-support in the IAB. The team advises users in all questions relating to the IT-infrastructure and determine in accordance with the users, how to realize requirements within the BA-IT in technological and organizational terms, coordinates with the persons in charge at the IT System House (IT-Systemhaus) and the Headquarters of the BA (Zentrale der BA) or establishes a personal contact.

Besides, the team handles the purchase, maintenance and the constant updating of the specific software used at IAB. To do so, a far-sighted license management policy as well as a continuous adjustment of the server network to the demands of the installed software assets and storage requirements is absolutely essential.

Requirements regarding the operation of, as well as the further technical development of IAB-business applications leading to