The triangle of public job placement : employment agencies between unemployed, employers and optimizing the work organization

Abstract

"The Triangle of Public Job Placement employment agencies between unemployed, employers and optimizing the work organization. In the last decades, the German Public Employment Service was substantially reorganized. Like in many other European Countries, elements of New Public Management, especially an active labor market policy, were introduced into the Federal Employment Agency (FEA, Bundesagentur für Arbeit). As a result, the workflow of the placement personnel is now more standardized than in former days. It is quite normal for the FEA to test variations of its work organization. In this tradition, a pilot project tested the correlation between the ratio of placement personnel to unemployed clients and successful job placements with substantially increasing the number of placement personnel. The central findings of the qualitative evaluation of the pilot project indicate that the job placement agencies used the new and additional placement personnel in three different fields: The division of labour, communication and the supply of services. We also find that the agencies are divided in three specialized directions of human resource management. The first type focused on the unemployed, the second on the employers and the third used the new placement personnel to optimize the internal processes of work organization." (Author's abstract, IAB-Doku) ((en))

Cite article

Sowa, F. & Theuer, S. (2014): Im Dreieck der Arbeitsvermittlung. Agenturen für Arbeit zwischen Arbeitgeber-, Arbeitnehmer- oder Prozessorientierung. In: Der moderne Staat, Vol. 7, No. 1, p. 215-235.