How does the use of artificial intelligence in training affect employee productivity? These and other questions were investigated as part of the long-term research project "ai:conomics" using company data from various large European companies. Initial results suggest that AI can have a positive impact on employee productivity, especially for new employees.
You can read the complete article in our Online Magazin IAB-Forum: Artificial intelligence in the workplace: insights into the transformation of customer services
Image: Production Perig/stock.adobe.com