Artificial intelligence in the workplace: insights into the transformation of customer services

Abstract

"How does the use of artificial intelligence in training affect employee productivity? These and other questions were investigated as part of the long-term research project “ai:conomics” using company data from various large European companies. Initial results suggest that AI can have a positive impact on employee productivity, especially for new employees." (Author's abstract, IAB-Doku) ((en))

Cite article

Janssen, S. (2025): Artificial intelligence in the workplace: insights into the transformation of customer services. In: IAB-Forum No. 22.04.2025. DOI:10.48720/IAB.FOO.20250422.01