Crowdworking and perceived fairness : Crowdworkers' expectations concerning distributive, procedural, and informational justice

Abstract

"Crowdwork, or distributed and platform-mediated contract work, is a relatively new form of work potentially challenging existing fairness norms. Crowdwork is often characterised by low and volatile incomes without benefits, but traditional labour market institutions to negotiate industrial relations are inoperative for such contract work. Though formally self-employed, crowd workers expectations of fairness may be deeply shaped by and expressed through traditional labor market institutions such as labor law, unions and compensation, none of which apply to nascent crowd work. We study the subjective expectations of workers on three German-language crowdworking platforms specialized on testing, design and micro-jobs. Using an exploratory design, we find that crowd workers judge their pay and assessment by standards borrowed from traditional employment. Many are dissatisfied with the procedures and outcomes of their performance-based compensation." (Author's abstract, IAB-Doku) ((en))

Cite article

Pfeiffer, S., Kawalec, S., Held, M. & Held, V. (2019): Crowdworking und Leistungsgerechtigkeit. Ansprüche von Crowdarbeitenden an distributive, prozedurale und informationale Gerechtigkeit. In: HMD : Praxis der Wirtschaftsinformatik, Vol. 56, No. 4, p. 748-765. DOI:10.1365/s40702-019-00542-5