Navigating Vulnerabilities: Exploring Trust Dynamics in Citizens-State Interactions for Access to Public Services

This lecture delves into the multifaceted dynamics of the state-citizen relationship within the realm of service delivery in vulnerable contexts, with a specific focus on the crucial roles played by health workers, teachers, and social workers. Examining these interactions against the backdrop of high vulnerabilities, characterized by factors such as limited trust, resource constraints, perceived lack of state legitimacy, and pervasive inequalities, our discussion aims to uncover the nuanced impact of contextual challenges on encounters between citizens and frontline service providers. Drawing on various research studies concerning frontline workers in Brazil, we will explore the underlying mechanisms that either reduce or reproduce existing inequalities when implementing policies in contexts of high vulnerabilities.

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