Digitale Arbeitswelt – Chancen und Herausforderungen für Beschäftigte und Arbeitsmarkt
Der digitale Wandel der Arbeitswelt gilt als eine der großen Herausforderungen für Wirtschaft und Gesellschaft. Wie arbeiten wir in Zukunft? Welche Auswirkungen hat die Digitalisierung und die Nutzung Künstlicher Intelligenz auf Beschäftigung und Arbeitsmarkt? Welche Qualifikationen werden künftig benötigt? Wie verändern sich Tätigkeiten und Berufe? Welche arbeits- und sozialrechtlichen Konsequenzen ergeben sich daraus?
Dieses Themendossier dokumentiert Forschungsergebnisse zum Thema in den verschiedenen Wirtschaftsbereichen und Regionen.
Im Filter „Autorenschaft“ können Sie auf IAB-(Mit-)Autorenschaft eingrenzen.
- Gesamtbetrachtungen/Positionen
- Arbeitsformen, Arbeitszeit und Gesundheit
- Qualifikationsanforderungen und Berufe
- Arbeitsplatz- und Beschäftigungseffekte
- Wirtschaftsbereiche
- Arbeits- und sozialrechtliche Aspekte / digitale soziale Sicherung
- Deutschland
- Andere Länder/ internationaler Vergleich
- Besondere Personengruppen
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Literaturhinweis
Die Arbeit: Wie wir sie mit KI neu erfinden … und was für uns übrig bleibt (2025)
Zitatform
Gerpott, Fabiola H. & Stephan A. Jansen (2025): Die Arbeit. Wie wir sie mit KI neu erfinden … und was für uns übrig bleibt. Hamburg: brand eins books, 124 S.
Abstract
"Wie wird sich die Arbeitswelt im Zeitalter der künstlichen Intis zwischen dem Menschen und seinen neuen Maschinen – für andere Arbeit, andere Arbeitsteilungen, andere Führung und andere Bildung. Neben Studien aus der Wissenschaft bietet das Buch konkrete Handlungsempfehlungen für ein neues «Human Machine Resource Management», das nicht nur das Personalmanagement, sondern jeden von uns zu einer anregenderen und sinnstiftenderen Arbeit nutzen kann. Und es lädt dazu ein, an der Zukunft der Arbeit aktiv mitzuarbeiten. Zentrale Themen sind unter anderem die ethischen Implikationen, wenn Entscheidungen an Maschinen delegiert werden, die Auswirkungen auf die Diversität und Leistungsfähigkeit der Belegschaft sowie die Neugestaltung von Arbeitsräumen und HR-Prozessen." (Verlagsangaben, IAB-Doku)
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Literaturhinweis
The Impact of a New Workplace Technology on Employees (2025)
Zitatform
Giebel, Marek & Alexander Lammers (2025): The Impact of a New Workplace Technology on Employees. In: Oxford Bulletin of Economics and Statistics, Jg. 87, H. 5, S. 1003-1024. DOI:10.1111/obes.12674
Abstract
"How does the implementation of a new technology affect workers? Using detailed worker-level data for Germany, we analyse the impact of new technologies on non-monetary working conditions such as overtime, training and perceived labor intensity. We show that the strongest effects arise in the first year of their implementation. These effects diminish after the introduction period. We further provide evidence that the impact of technology adoption varies across diverse occupational and industrial contexts. Workers in occupations with a higher task substitution potential show stronger increases in overtime, training measures and labor intensity. Analyzing industry characteristics, we find that employees exposed to a new technology react more strongly in industries with higher business dynamics in terms of organisational capital and R&D investment. Extending these considerations to information and communication technology (ICT) usage, we show that new technologies exert stronger effects in industries with high investment in ICT equipment or low investment in software." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Artificial intelligence and autonomy at work: empirical insights from Germany (2025)
Zitatform
Giering, Oliver & Stefan Kirchner (2025): Artificial intelligence and autonomy at work: empirical insights from Germany. In: Journal for labour market research, Jg. 59, H. 1. DOI:10.1186/s12651-025-00401-5
Abstract
"Artificial intelligence (AI) is a prominent topic regarding the digitalisation of work and its diffusion is expected to radically change job quality. Overall, there exists a large discrepancy between discursive expectations and quantitative empirical evidence. In this article, we use a novel module from the German Socio-Economic Panel to examine the overall prevalence of AI at work, the determinants that increase the likelihood of AI use, and its association with autonomy. The results show that 38% of German workers use AI, and AI use is associated with the use of specific digital technologies. Workers in high-level, non-routine occupations are more likely to use AI, particularly in comparison to manual workers. Moreover, the association between AI and autonomy is merely superficial and cannot be properly evaluated without considering workplace preconditions." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Artificial intelligence and the wellbeing of workers (2025)
Zitatform
Giuntella, Osea, Johannes Konig & Luca Stella (2025): Artificial intelligence and the wellbeing of workers. In: Scientific Reports, Jg. 15, H. 1. DOI:10.1038/s41598-025-98241-3
Abstract
"This study explores the relationship between artificial intelligence (AI) and workers’ well-being and healthusing longitudinal survey data from Germany (2000–2020). Using a measure of occupational exposure to AI, we explore an event study design and a difference-in-differences approach to compare AI-exposed and non-exposed workers. Before AI became widely available, there is no evidence of differential pretrends in workers’ well-being and health. We findno evidence of a sizeable negative impact of AI on workers’ well-being and mental health. If anything, there is evidence of an improvement in health status and health satisfaction, which may be explained by the decline in job physical intensity. Overall, our results are consistent with the lack of negative effects of AI on the labor markets." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Generative AI and jobs: a refined global index of occupational exposure (2025)
Gmyrek, Pawel ; Troszyński, Marek; Berg, Janine ; Kamiński, Karol; Nafradi, Balint ; Konopczyński, Filip; Rosłaniec, Konrad; Ładna, Agnieszka;Zitatform
Gmyrek, Pawel, Janine Berg, Karol Kamiński, Filip Konopczyński, Agnieszka Ładna, Balint Nafradi, Konrad Rosłaniec & Marek Troszyński (2025): Generative AI and jobs. A refined global index of occupational exposure. (ILO working paper / International Labour Organization 140), Geneva, 72 S. DOI:10.54394/hetp0387
Abstract
"This study updates the ILO’s 2023 Global Index of Occupational Exposure to Generative AI (GenAI), incorporating recent advances in the technology and increasing user familiarity with GenAI tools. Using a representative sample from the 29,753 tasks in the Polish occupational classification system and a survey of 1,640 people employed in each 1-digit ISCO-08 groups, we collect 52,558 data points regarding perceive potential of automation for 2,861 tasks. We then compare this input with a survey and several rounds of Delphi-style discussions among a smaller group of international experts. Based on this process, we create a repository of knowledge about task automation that goes beyond national specificities and use it to develop an AI assistant able to predict scores for tasks in the technical documentation of ISCO-08. Our 2025 scores are presented in a revised framework of four progressively increasing exposure gradients, with a new set of global estimates of employment shares exposed to GenAI. Clerical occupations continue to have the highest exposure levels. Additionally, some strongly digitized occupations have increased exposure, highlighting the expanding abilities of GenAI regarding specialized tasks in professional and technical roles. Globally, one in four workers are in an occupation with some GenAI exposure. 3.3% of global employment falls into the highest exposure category, albeit with significant differences between female (4.7%) and male employment (2.4%). These differences increase with countries’ income (9.6% female vs 3.5% male in Gradient 4in HICs), and so does the overall exposure (11% of total employment in LICs vs 34% in HICs). As most occupations consist of tasks that require human input, transformation of jobs is the most likely impact of GenAI. Linking our refined index with national micro data enables precise projections of such transformations, offering a foundation for social dialogue and targeted policy responses to manage the transition." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Governing the Digital Transition: The Moderating Effect of Unemployment Benefits on Technology‐Induced Employment Outcomes (2025)
Zitatform
Golboyz, Mark (2025): Governing the Digital Transition: The Moderating Effect of Unemployment Benefits on Technology‐Induced Employment Outcomes. In: Social Inclusion, Jg. 13. DOI:10.17645/si.10114
Abstract
"The digital transition shapes work in numerous ways. For instance, by affecting employment structures. To ensure that the digital transition results in better employment opportunities in terms of socio-economic status, labor markets have to be guided appropriately. The European Pillar of Social Rights can be the political framework to foster access to employment and tackle inequalities that result from the digital transition. Current research primarily examines scenarios of occupational upgrading and employment polarisation. In the empirical literature, there is no consensus on which of these developments prevail. Findings vary between countries and across different study periods. Accordingly, this article provides a theoretical explanation for the conditions under which occupational upgrading and employment polarization become more likely. Further, this article examines how the use of information and communication technology (ICT) capital in the production of goods and services affects the socio-economic status of individuals and, more importantly, whether unemployment benefits moderate this effect. Methodologically, the article uses multilevel maximum likelihood regression models with an empirical focus on 12 European countries and 19 industries. The analysis is based on data from the European Labour Force Survey (EU-LFS), the European Union Level Analysis of Capital, Labour, Energy, Materials, and Service Inputs (EU-KLEMS) research project, and the Comparative Welfare Entitlements Project (CWEP). The results of the article indicate that generous unemployment benefits are associated with occupational upgrading. This implies that educational and vocational labor market policies need to be developed to prevent the under-skilled from being left behind and to enable these groups to benefit from the digital transition. Consequently, it is not only the extent to which work involves routine tasks or the skills of workers that determine how technological change affects employment, but also social rights shape employment through unemployment benefits." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
AI and employment in Europe (2025)
Zitatform
Guarascio, Dario & Jelena Reljic (2025): AI and employment in Europe. In: Economics Letters, Jg. 247. DOI:10.1016/j.econlet.2025.112183
Abstract
"This paper contributes to the growing research on AI's labor market impact by presenting novel evidence on the heterogeneous employment effects of AI across EU countries from 2012 to 2022. While concerns persist about AI's disruptive potential, our findings show that occupations more exposed to AI technologies experience stronger employment growth, all else being equal. However, these effects are not uniform across the EU. Positive employment outcomes are concentrated in Innovation Leaders (Belgium, Denmark, Finland, the Netherlands and Sweden) and Strong Innovators (Austria, Cyprus, France, Germany, Ireland and Luxembourg), emphasizing the context-dependent nature of AI's impact. These findings reflect the uneven distribution of innovation capabilities, with a country's innovation system and ‘absorptive capacity’ playing a crucial role in fully harnessing AI's potential for employment (and economic) growth. Ultimately, this research challenges the notion of AI as universally beneficial or harmful, highlighting its asymmetric effects across countries and occupations." (Author's abstract, IAB-Doku, © 2025 Elsevier B.V. All rights are reserved, including those for text and data mining, AI training, and similar technologies.) ((en))
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Literaturhinweis
Robots vs. Workers: Evidence From a Meta‐Analysis (2025)
Zitatform
Guarascio, Dario, Alessandro Piccirillo & Jelena Reljic (2025): Robots vs. Workers: Evidence From a Meta‐Analysis. In: Journal of Economic Surveys, Jg. 39, H. 5, S. 2254-2271. DOI:10.1111/joes.12699
Abstract
"This study conducts a meta-analysis to assess the effects of robotization on employment and wages, synthesizing the evidence from 33 studies (644 estimates) on employment and a subset of 19 studies (195 estimates) on wages. The results challenge the alarmist narrative about the risk of widespread technological unemployment, suggesting that the overall relationship between robotization and employment or wages is minimal. However, the effects are far from uniform, with adverse outcomes observed in specific contexts, such as the United States, manufacturing sectors, and middle-skilled occupations. The analysis also identifies a publication bias favoring negative wage effects, though correcting for this bias confirms the negligible impact of robotization." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Diverging paths: AI exposure and employment across European regions (2025)
Zitatform
Guarascio, Dario, Jelena Reljic & Roman Stöllinger (2025): Diverging paths: AI exposure and employment across European regions. In: Structural Change and Economic Dynamics, Jg. 73, S. 11-24. DOI:10.1016/j.strueco.2024.12.010
Abstract
"This study explores exposure to artificial intelligence (AI) technologies and employment patterns in Europe. First, we provide a thorough mapping of European regions focusing on the structural factors—such as sectoral specialisation, R&D capacity, productivity and workforce skills—that may shape diffusion as well as economic and employment effects of AI. To capture these differences, we conduct a cluster analysis which group EU regions in four distinct clusters: high-tech service and capital centres, advanced manufacturing core, southern and eastern periphery. We then discuss potential employment implications of AI in these regions, arguing that while regions with strong innovation systems may experience employment gains as AI complements existing capabilities and production systems, others are likely to face structural barriers that could eventually exacerbate regional disparities in the EU, with peripheral areas losing further ground." (Author's abstract, IAB-Doku, © 2024 The Author(s). Published by Elsevier B.V.) ((en))
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Literaturhinweis
Generative KI: Schritt halten durch gezielte Kompetenzentwicklung (2025)
Hammermann, Andrea; Kürten, Louisa;Zitatform
Hammermann, Andrea & Louisa Kürten (2025): Generative KI: Schritt halten durch gezielte Kompetenzentwicklung. (IW-Kurzberichte / Institut der Deutschen Wirtschaft Köln 2025,24), Köln, 3 S.
Abstract
"Der Einsatz von generativer Künstlicher Intelligenz (KI) transformiert die Arbeitswelt in einem rasanten Tempo. Eine wichtige Säule zur Ausschöpfung der möglichen KI-Potenziale sind das Wissen und die Anwendungskompetenz von Beschäftigten. Weiterbildung und das Lernen am Arbeitsplatz gewinnen vor diesem Hintergrund an Bedeutung." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Artificial Intelligence and the Labor Market (2025)
Zitatform
Hampole, Menaka, Dimitris Papanikolaou, Lawrence D. W. Schmidt & Bryan Seegmiller (2025): Artificial Intelligence and the Labor Market. (NBER working paper / National Bureau of Economic Research 33509), Cambridge, Mass, 58 S.
Abstract
"We leverage recent advances in NLP to construct measures of workers' task exposure to AI and machine learning technologies over the 2010 to 2023 period that vary across firms and time. Using a theoretical framework that allows for a labor-saving technology to affect worker productivity both directly and indirectly, we show that the impact on wage earnings and employment can be summarized by two statistics. First, labor demand decreases in the average exposure of workers' tasks to AI technologies; second, holding the average exposure constant, labor demand increases in the dispersion of task exposures to AI, as workers shift effort to tasks that are not displaced by AI. Exploiting exogenous variation in our measures based on pre-existing hiring practices across firms, we find empirical support for these predictions, together with a lower demand for skills affected by AI. Overall, we find muted effects of AI on employment due to offsetting effects: highly-exposed occupations experience relatively lower demand compared to less exposed occupations, but the resulting increase in firm productivity increases overall employment across all occupations." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Generative AI's Impact on Student Achievement and Implications for Worker Productivity (2025)
Zitatform
Hausman, Naomi, Oren Rigbi & Sarit Weisburd (2025): Generative AI's Impact on Student Achievement and Implications for Worker Productivity. (CESifo working paper 11843), München, 39 S.
Abstract
"Student use of Artificial Intelligence (AI) in higher education is reshaping learning and redefining the skills of future workers. Using student-course data from a top Israeli university, we examine the impact of generative AI tools on academic performance. Comparisons across more and less AI-compatible courses before and after ChatGPT's introduction show that AI availability raises grades, especially for lower-performing students, and compresses the grade distribution, eroding the signal value of grades for employers. Evidence suggests gains in AI-specific human capital but possible losses in traditional human capital, highlighting benefits and costs AI may impose on future workforce productivity." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Large Language Models, Small Labor Market Effects (2025)
Zitatform
Humlum, Anders & Emilie Vestergaard (2025): Large Language Models, Small Labor Market Effects. (BFI Working Papers / University of Chicago, Becker Friedman Institute for Research in Economics 2025,56), Chicago, 64 S. DOI:10.2139/ssrn.5219933
Abstract
"We examine the labor market effects of AI chatbots using two large-scale adoption surveys (late 2023 and 2024) covering 11 exposed occupations (25,000 workers, 7,000 workplaces), linked to matched employer-employee data in Denmark. AI chatbots are now widespread —most employers encourage their use, many deploy in-house models, andtraining initiatives are common. These firm-led investments boost adoption, narrow demographic gaps in take-up, enhance workplace utility, and create new job tasks. Yet, despite substantial investments, economic impacts remain minimal. Using difference-in-differences and employer policies as quasi-experimental variation, we estimate precise zeros: AI chatbots have had no significant impact on earnings or recorded hours in any occupation, with confidence intervals ruling out effects larger than 1%. Modest productivity gains (average time savings of 3%), combined with weak wage pass-through, help explain these limited labor market effects. Our findings challenge narratives of imminent labor market transformation due to Generative AI." (Author's abstract, IAB-Doku) ((en))
Ähnliche Treffer
auch erschienen als: NBER working paper, 33777 -
Literaturhinweis
Robots & AI exposure and wage inequality: a within occupation approach (2025)
Zitatform
Jaccoud, Florencia (2025): Robots & AI exposure and wage inequality: a within occupation approach. In: Eurasian business review. DOI:10.1007/s40821-025-00306-w
Abstract
"This paper examines the linkages between occupational exposure to recent automation technologies and inequality across 19 European countries. Using data from the European Union Structure of Earnings Survey (EU-SES), a fixed-effects model is employed to assess the association between occupational exposure to artificial intelligence (AI) and to industrial robots–two distinct forms of automation–and within-occupation wage inequality. The analysis reveals that occupations with higher exposure to robots tend to have lower wage inequality, particularly among workers in the lower half of the wage distribution. In contrast, occupations more exposed to AI exhibit greater wage dispersion, especially at the top of the wage distribution. We argue that this disparity arises from differences in how each technology complements individual worker abilities: robot-related tasks often complement routine physical activities, while AI-related tasks tend to amplify the productivity of high-skilled, cognitively intensive work." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Artificial intelligence in the workplace: insights into the transformation of customer services (2025)
Janssen, Simon; Stops, Michael ; Dijksman, Sander; Montizaan, Raymond ; Steens, Sanne; Levels, Mark ; Rounding, Nicholas; Fourage, Didier; Özgül, Pelin; Fregin, Marie-Christine ; Eijkenboom, Danique; Graus, Evie;Zitatform
Janssen, Simon, Michael Stops, Sanne Steens, Pelin Özgül, Nicholas Rounding, Sander Dijksman, Raymond Montizaan, Mark Levels, Didier Fourage, Danique Eijkenboom, Evie Graus & Marie-Christine Fregin (2025): Artificial intelligence in the workplace: insights into the transformation of customer services. In: IAB-Forum H. 22.04.2025, 2025-04-22. DOI:10.48720/IAB.FOO.20250422.01
Abstract
"How does the use of artificial intelligence in training affect employee productivity? These and other questions were investigated as part of the long-term research project “ai:conomics” using company data from various large European companies. Initial results suggest that AI can have a positive impact on employee productivity, especially for new employees." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
How can we better measure the demand for AI and other skills on the labour market? (2025)
Janssen, Simon; Langer, Christina; Nagler, Markus ; Stops, Michael ; Wiederhold, Simon ; Rounding, Nicholas;Zitatform
Janssen, Simon, Christina Langer, Markus Nagler, Nicholas Rounding, Michael Stops & Simon Wiederhold (2025): How can we better measure the demand for AI and other skills on the labour market? (ROA external reports / Researchcentrum voor Onderwijs en Arbeidsmarkt (Maastricht) 10 ai:conomics policybrief), Maastricht, 5 S.
Abstract
"A large body of research literature shows that technological change has a significant impact on labour markets, as modern digital technologies are changing the demand for certain skills. On the one hand, new technologies can replace some human activities. On the other hand, they can create or complement new activities (Acemoglu et al., 2015; Acemoglu & Restrepo, 2018, 2019, 2020). With the proliferation of artificial intelligence (AI) in recent years, certain questions are becoming increasingly important in public debate and research: Is the demand for AI skills also growing on the German labour market? Does the increasing demand for AI skills mean that other skills - among low, medium and highly qualified workers - are less in demand? The aim of this research project is to create a reliable data basis in order to be able to answer such questions in a more informed way in the future. Developments in generative AI, particularly tools such as ChatGPT, have significantly intensified the discussion about the impact of AI on the labour market, both in academia and in public debate and policy. While computers and software have transformed the world of work by performing routine tasks more precisely and efficiently, modern AI systems can now take on complex, non-routine tasks without relying on detailed instructions or repetitive rules (Brynjolfsson et al., 2025). As a result, many are optimistic about the productive potential of this new technology. Others, however, fear that AI could disrupt labour markets. In the course of the intensive scientific and public debate on AI, there is a growing body of literature that deals with the effects of AI on labour markets. These initially focus on specific occupations such as call centre workers (Brynjolfsson et al., 2025, Dijksman et al., 2024), consultants (Dell’ et al., 2023), writers or developers (Peng et al., 2023). However, a major challenge is to measure how the demand for and supply of skills has changed in the wake of the emergence of AI." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Wie lässt sich die Nachfrage nach KI- und anderen Kompetenzen auf dem Arbeitsmarkt besser messen? (2025)
Janssen, Simon; Wiederhold, Simon ; Nagler, Markus ; Langer, Christina; Rounding, Nicholas; Stops, Michael ;Zitatform
Janssen, Simon, Christina Langer, Markus Nagler, Nicholas Rounding, Michael Stops & Simon Wiederhold (2025): Wie lässt sich die Nachfrage nach KI- und anderen Kompetenzen auf dem Arbeitsmarkt besser messen? (ROA external reports / Researchcentrum voor Onderwijs en Arbeidsmarkt (Maastricht) 10 ai:conomics policybrief), Maastricht, 6 S.
Abstract
"Eine umfangreiche Forschungsliteratur zeigt, dass der technologische Wandel erhebliche Auswirkungen auf die Arbeitsmärkte hat, da moderne digitale Technologien die Nachfrage nach bestimmten Kompetenzen verändern. Zum einen können neue Technologien einige menschliche Tätigkeiten ersetzen. Zum anderen Seite können sie neue Tätigkeiten schaffen oder ergänzen (Acemoglu et al., 2015; Acemoglu & Restrepo, 2018, 2019, 2020). Mit der starken Verbreitung Künstlicher Intelligenz in den letzten Jahren gewinnen bestimmte Fragen in der öffentlichen Diskussion und der Forschung zunehmend an Bedeutung: Wächst die Arbeitsnachfrage nach KI-Kompetenzen auch auf dem deutschen Arbeitsmarkt? Führt die steigende Nachfrage nach KI-Kompetenzen dazu, dass andere Kompetenzen – bei niedrig-, mittel- und hochqualifizierten Arbeitskräften – weniger gefragt sind? Ziel dieses Forschungsprojekts ist es, eine belastbare Datengrundlage zu schaffen, um solche Fragen in Zukunft fundierter beantworten zu können. Die Entwicklungen bei generativer Künstlicher Intelligenz, insbesondere von Tools wie ChatGPT, hat die Diskussion über die Auswirkungen von KI auf den Arbeitsmarkt sowohl in der Wissenschaft als auch in der öffentlichen Debatte und in der Politik deutlich verstärkt. Während Computer und Software die Arbeitswelt durch die präzisere und effizientere Ausführung routinemäßiger Aufgaben verändert haben, können moderne KI-Systeme nun komplexe, nichtroutinemäßige Aufgaben übernehmen, ohne auf detaillierte Anweisungen oder wiederholende Regeln angewiesen zu sein (Brynjolfsson et al., 2025). Infolgedessen sehen viele das produktive Potenzial dieser neuen Technologie optimistisch. Andere hingegen befürchten, dass KI die Arbeitsmärkte disruptiv verändern könnte." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Does AI at Work Increase Stress? Text Mining Social Media About Human–AI Team Processes and AI Control (2025)
Zitatform
Klonek, Florian & Sharon Parker (2025): Does AI at Work Increase Stress? Text Mining Social Media About Human–AI Team Processes and AI Control. In: Journal of organizational behavior, S. 1-15. DOI:10.1002/job.70000
Abstract
"With rising use of artificial intelligence (AI) in organizations, alongside increasing mental health issues, we seek to understand how AI use affects human stress. Drawing on the automation–augmentation perspective, we propose that AI control over decision-making thwarts human autonomy and thus contributes to stress. Drawing on models of teamwork and augmentation, we expect that human–AI team processes (i.e., transition, action, and interpersonal processes) help people meet their goals and reduce stress. Finally, we argue that human–AI team processes provide an important social resource, which buffers the stress-enhancing role of AI control. To test our hypotheses, we analyzed over 2700 tweets. Using a trained large language model, validated against human ratings, we indexed key measures. Results confirm that high AI control was associated with increased stress, whereas human–AI team processes were associated with decreased stress. In support of the moderation hypothesis, two human–AI team processes (action and interpersonal) helped further reduce the stress-enhancing effect of AI control. We discuss implications for work design theory and the importance of regulating levels of AI control to protect workers' mental health." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
KI Navigator #10: Wie KI dem Arbeitsmarkt hilft (2025)
Zitatform
Koch, Christian & Michael Stops (2025): KI Navigator #10: Wie KI dem Arbeitsmarkt hilft. In: Heise online, 2025-03-14.
Abstract
"Stellenanzeigen können viel über den Wandel des Arbeitsmarkts verraten. Künstliche Intelligenz hilft dabei, diese Daten zu interpretieren."
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Literaturhinweis
Automation in shared service centres: Implications for skills and autonomy (2025)
Zitatform
Kowalik, Zuzanna, Piotr Lewandowski, Tomasz Geodecki & Maciej Grodzicki (2025): Automation in shared service centres: Implications for skills and autonomy. In: The Economic and Labour Relations Review, S. 1-19. DOI:10.1017/elr.2025.10026
Abstract
"The offshoring-fueled growth of the Central and Eastern European business services sector gave rise to shared service centers (SSCs) – quasi-autonomous entities providing routine-intensive tasks for the central organization. The advent of technologies such as intelligent process automation, robotic process automation, and artificial intelligence jeopardises SSCs’ employment model, necessitating workers’ skills adaptation. The study challenges the deskilling hypothesis and reveals that automation in the Polish SSCs is conducive to upskilling and worker autonomy. Drawing on 31 in-depth interviews, we highlight the negotiated nature of automation processes shaped by interactions between headquarters, SSCs, and their workers. Workers actively participated in automation processes, eliminating the most mundane tasks. This resulted in upskilling, higher job satisfaction, and empowerment. Yet, this phenomenon heavily depends upon the fact that automation is triggered by labor shortages, which limit the expansion of SSCs. This situation encourages companies to leverage the specific expertise entrenched in their existing workforce. The study underscores the importance of fostering employee-driven automation and upskilling initiatives for overall job satisfaction and quality." (Author's abstract, IAB-Doku) ((en))
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