Arbeitsbedingungen und Gesundheit von Beschäftigten
Der Zusammenhang von Arbeitsbedingungen bzw. Arbeitsbelastungen und der Gesundheit von Beschäftigten erhält durch die demografische Entwicklung, Digitalisierung und Klimawandel neues Gewicht. Wie muss Arbeit gestaltet sein, damit die Beschäftigten langfristig und gesund erwerbstätig sein können?
Dieses Themendossier dokumentiert die Ergebnisse empirischer Forschung der letzten Jahre.
Im Filter „Autorenschaft“ können Sie auf IAB-(Mit-)Autorenschaft eingrenzen.
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Literaturhinweis
Internal branding and technostress among employees - the mediation role of employee wellbeing and moderating effects of digital internal communication (2025)
Zitatform
Raj, Asha Binu & Ashok Kumar Goute (2025): Internal branding and technostress among employees - the mediation role of employee wellbeing and moderating effects of digital internal communication. In: Acta Psychologica, Jg. 255. DOI:10.1016/j.actpsy.2025.104943
Abstract
"Integrating technology with communication makes work comfortable, but it simultaneously interrupts employees' personal life. Internal branding strategies attempts to improve employee's psychological and physiological wellbeing, yet the extensive integration of technology with work and workplace activities posit serious challenges in the form of technostress. In the context of communication, digital tools and mode of work increases efficiency, yet their impact of wellbeing and technostress experienced by employees needs to be examined.The present study aims to analyze the impact of internal branding on employee wellbeing and technostress under the influence of digital internal communication. The paper also examines if digital internal communication can moderate the impact of internal branding on employee wellbeing and also the impact of employee wellbeing on technostress experienced at workplace. The mediation effect of employee wellbeing between internal branding and technostress is also analyzed.The conceptual model was built on the premises of job demands-resources theory, technology acceptance model, and transactional theory of stress and coping. Data collected from 401 employees from information technology sector was analyzed using Smart PLS4. Results of structural and measurement model using PLS SEM indicate that internal branding improves wellbeing and reduces technostress under the influence of digital internal communication. Employee wellbeing is found to mediate the impact of internal branding as well as digital internal communication on technostress. Findings support the moderating effects of digital internal communication in reducing technostress and improving employee wellbeing. The hypothesised research model integrates three theories making a novel contribution by analysing wellbeing and technostress and exploring internal branding and internal communication in the digital context." (Author's abstract, IAB-Doku, © 2025 The Authors. Published byElsevier B.V.) ((en))
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Literaturhinweis
Hybrid work and mental distress: a cross-sectional study of 24,763 office workers in the Norwegian public sector (2025)
Zitatform
Trevino Garcia, Lorena Edith & Jan Olav Christensen (2025): Hybrid work and mental distress: a cross-sectional study of 24,763 office workers in the Norwegian public sector. In: International Archives of Occupational and Environmental Health. DOI:10.1007/s00420-025-02136-9
Abstract
"Objective: Few studies have investigated the relationship between post-pandemic hybrid work-from-home (WFH), mental health, and work-life balance. We examined the association between hybrid WFH, mental distress, availability demands, work-life conflict, and life-work conflict. Methods: Data from 24,763 office workers in the public sector in Norway were analyzed by linear and logistic regressions. Results: Employees practicing flexible hybrid WFH (i.e., when needed/desired) were less likely to report mental distress (measured by the Hopkins Symptom-Checklist; HSCL-5) than those not practicing WFH. WFH being self-chosen was associated with less distress. Flexible WFH was also associated with availability demands, work-life conflict, and life-work conflict, which were, in turn, linked to distress. The risk of distress increased with the number of weekly days of flexible WFH. Workers with fixed agreements to regularly WFH did not report significantly less distress than those with no WFH. However, fixed WFH was associated with lower availability demands, not with work-life conflict, and was more often self-chosen than flexible WFH. Conclusion: Flexible WFH may alleviate distress but may also indicate attempts to cope with taxing availability demands, and may even introduce stressors that could reverse beneficial effects. Our results should motivate nuanced, multifactorial assessments of WFH in organizational practice and research." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Digital stress perception and associations with work- and health-related outcomes among general practitioners in Germany: a quantitative study (2025)
Zitatform
Würtenberger, Annika, David A. Groneberg & Stefanie Mache (2025): Digital stress perception and associations with work- and health-related outcomes among general practitioners in Germany: a quantitative study. In: BMC health services research, Jg. 25. DOI:10.1186/s12913-025-12653-5
Abstract
"Background: Digital technologies are increasingly being integrated into healthcare settings, including the ambulatory sector of general practitioners, with potential improvement in everyday work life. Although the changes sound very promising, the adoption of new technologies can also introduce additional stressors for medical staff, potentially resulting in negative impacts on work performance and health. This study seeks to identify the stressors and resources associated with digitization among general practitioners in Germany, explore their effects on work and health variables, and uncover potential preventive measures to mitigate these stressors. Methods: This mixed methods study combined quantitative and qualitative approaches. An online questionnaire was used to examine the relationships between technostress creators, inhibitors, and the perception of technostress, as well as the measures of burnout, job satisfaction, and general health among 114 general practitioners in Germany's ambulatory care setting. The study was carried out between March and June 2024. Several validated instruments were employed, including the Technostress Model and selected items from the Copenhagen Psychosocial Questionnaire (COPSOQ III). Exploratory assumptions were evaluated using descriptive statistics and multiple regression analyses. Results: The study found medium levels of technostress perception among the participating general practitioners (n = 114) along with a substantial level of technostress inhibitors. The general practitioners surveyed in this study reported experiencing burnout symptoms occasionally, expressed a moderate level of job satisfaction, and generally described their health status as good. The relationships between stressors and work- and health-related outcomes were analyzed. Conclusions: This study offers a preliminary overview of the persistence of techno-stressors, technostress inhibitors, and technostress levels and their impact on health- and work-related outcomes among general practitioners in Germany. The findings indicate that using information and communication technologies can lead to heightened stress, increased burnout symptoms, and reduced job satisfaction. As the workload for general practitioners is expected to grow in the upcoming years, the study highlights the critical need for additional preventive strategies to mitigate stress and improve well-being among general practitioners." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Are we yet sick of new technologies? The unequal health effects of digitalization (2024)
Zitatform
Arntz, Melanie, Sebastian Findeisen, Stephan Maurer & Oliver Schlenker (2024): Are we yet sick of new technologies? The unequal health effects of digitalization. (CEP discussion paper / Centre for Economic Performance 1984), London, 52 S.
Abstract
"This study quantifies the relationship between workplace digitalization, i.e., the increasing use of frontier technologies, and workers' health outcomes using novel and representative German linked employer-employee data. Based on changes in individual-level use of technologies between 2011 and 2019, we find that digitalization induces similar shifts into more complex and service-oriented tasks across all workers but exacerbates health inequality between cognitive and manual workers. Unlike more mature, computer-based technologies, frontier technologies of the recent technology wave substantially lower manual workers' subjective health and increase sick leave, while leaving cognitive workers unaffected. We provide evidence that the effects are mitigated in firms that provide training and assistance in the adjustment process for workers." (Author's abstract, IAB-Doku) ((en))
Weiterführende Informationen
auch erschienen als: Working Papers 19, University of Konstanz -
Literaturhinweis
Gesundheitsrisiken und Prävention in der digitalen Arbeitswelt - Technostress, Ergonomie und Unfallsicherheit (2024)
Zitatform
Dragano, Nico (2024): Gesundheitsrisiken und Prävention in der digitalen Arbeitswelt - Technostress, Ergonomie und Unfallsicherheit. In: Aus Politik und Zeitgeschichte, Jg. 74, H. 36-37, S. 30-35.
Abstract
"Der Einsatz digitaler Technologien im Arbeitskontext soll Arbeit besser organisieren, sie effizienter und sicherer machen. Gleichzeitig wachsen damit auch die Potenziale für psychische und physische Belastungen, die eine Diskussion über Technikfolgenabschätzung erfordern." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Job Satisfaction and the Digital Transformation of the Public Sector: The Mediating Role of Job Autonomy (2024)
Zitatform
Fleischer, Julia & Camilla Wanckel (2024): Job Satisfaction and the Digital Transformation of the Public Sector: The Mediating Role of Job Autonomy. In: Review of Public Personnel Administration, Jg. 44, H. 3, S. 431-452. DOI:10.1177/0734371X221148403
Abstract
"Worldwide, governments have introduced novel information and communication technologies (ICTs) for policy formulation and service delivery, radically changing the working environment of government employees. Following the debate on work stress and particularly on technostress, we argue that the use of ICTs triggers “digital overload” that decreases government employees’ job satisfaction via inhibiting their job autonomy. Contrary to prior research, we consider job autonomy as a consequence rather than a determinant of digital overload, because ICT-use accelerates work routines and interruptions and eventually diminishes employees’ freedom to decide how to work. Based on novel survey data from government employees in Germany, Italy, and Norway, our structural equation modeling (SEM) confirms a significant negative effect of digital overload on job autonomy. More importantly, job autonomy partially mediates the negative relationship between digital overload and job satisfaction, pointing to the importance of studying the micro-foundations of ICT-use in the public sector." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Artificial Intelligence and Worker Stress: Evidence from Germany (2024)
Zitatform
Koch, Michael & Magnus Lodefalk (2024): Artificial Intelligence and Worker Stress: Evidence from Germany. (Working Papers / Örebro University, School of Business 2024,5), Örebro, 38 S.
Abstract
"We use individual survey data providing detailed information on stress, technology adoption, and work, worker, and employer characteristics, in combination with recent measures of AI and robot exposure, to investigate how new technologies affect worker stress. We find a persistent negative relationship, suggesting that AI and robots could reduce the stress level of workers. We furthermore provide evidence on potential mechanisms to explain our findings. Overall, the results provide suggestive evidence of modern technologies changing the way we perform our work in a way that reduces stress and work pressure." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Effects of AI-based technologies on employees’ work engagement: Implications for the human-centered design of digital work (2024)
Rick, Vera B.; Nitsch, Verena ; Dräger, Larissa; Stebner, Marie; Mertens, Alexander ; Franken, Annika;Zitatform
Rick, Vera B., Marie Stebner, Larissa Dräger, Annika Franken, Alexander Mertens & Verena Nitsch (2024): Effects of AI-based technologies on employees’ work engagement: Implications for the human-centered design of digital work. In: Zeitschrift für Arbeitswissenschaft, Jg. 78, H. 3, S. 323-334. DOI:10.1007/s41449-024-00438-1
Abstract
"Ein wichtiges Ziel des regionalen Kompetenzzentrums AKzentE4.0 ist die Unterstützung von Unternehmen im Rheinischen Revier bei der menschengerechten Gestaltung ihrer digitalen Transformation auf Basis arbeitswissenschaftlicher Erkenntnisse. Um evidenzbasierte Leitlinien für die menschengerechte Gestaltung von KI-gestützter Arbeit ableiten zu können, sind weitere Erkenntnisse darüber notwendig, wie sich der Einsatz von KI auf die Merkmale menschengerechter Arbeitsgestaltung auswirkt und wie sich dies von der Nutzung digitaler Technologien im Allgemeinen unterscheiden. Zu diesem Zweck wurde eine Sekundäranalyse einer im Kontext von AKzentE4.0 durchgeführten Fragebogenstudie vorgenommen. Der analysierte Datensatz umfasste Rückmeldungen von N= 825 digitalen Informationsarbeitenden. Dabei wurden zwei zentrale Forschungsfragen untersucht: 1. Unterscheidet sich die Wahrnehmung des Arbeitsengagements zwischen Nutzenden von KI-Systemen und Nicht-Nutzenden? 2. Welche Merkmale der menschengerechten Arbeitsgestaltung sagen das Arbeitsengagement bei der Arbeit mit KI voraus und gibt es Unterschiede im Vergleich zu denjenigen, die nicht mit KI arbeiten? Praktische Relevanz: Die Ergebnisse machen deutlich, dass eine menschzentrierte und menschengerechte Gestaltung KIgestützter Arbeit insbesondere auf die Bereitstellung sinnvoller Aufgaben für die Beschäftigten, die Unterstützung durch Vorgesetzte und die Wahrung der Autonomie der Beschäftigten ausgerichtet sein sollte. Insbesondere der Aspekt der sinnvollen Arbeit kann durch die Technik gefährdet werden. Damit KI-Systeme am Arbeitsplatz gesundheitserhaltend und lernförderlich wirken können, sollte bereits bei ihrer Entwicklung darauf geachtet werden, dass sie die Arbeit gezielt unterstützen und nicht ersetzen sowie sinnvolle Arbeitsaufgaben fördern. Zudem sollten die Beschäftigten mit Unterstützung ihrer Vorgesetzten auch die Möglichkeit haben, über den Einsatz und die Nutzung von KI-Systemen selbst zu bestimmen, um eine größere Autonomie und Handlungsfähigkeit zu erhalten." (Autorenreferat, IAB-Doku)
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Literaturhinweis
The job demands-resources model as a theoretical lens for the bright and dark side of digitization (2024)
Zitatform
Scholze, Alexander & Achim Hecker (2024): The job demands-resources model as a theoretical lens for the bright and dark side of digitization. In: Computers in Human Behavior, Jg. 155. DOI:10.1016/j.chb.2024.108177
Abstract
"With digitization continuing to reshape work environments, organizations must confront the challenges of comprehending its “bright side” and “dark side” effects. A growing imperative exists to comprehend how digitization affects employee well-being and to create sustainable health-centric workplaces. The established Job Demands-Resources model offers a pertinent theoretical framework for gaining fresh insights into alterations in job demands and resources caused by digitization. This study extends the Job Demands-Resources model to include digital job demands and resources by utilizing a sample of 898 white-collar employees. Partial Least Squares Structural Equation Modeling was employed to investigate digitization's interrelationships and dependencies within an organizational context. The results confirm that the Job Demands-Resources model offers a holistic approach to investigating the concrete effects of the “dark side" and “bright side" of digitization in a concrete work scenario and to classify them in a theoretically structured way. This study offers starting points for the future design of workplaces and strategies for organizations to harness the positive aspects of digitization while concurrently mitigating the psychological stress on employees." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Technostress and Job Performance: Understanding the Negative Impacts and Strategic Responses in the Workplace (2023)
Atrian, Armita; Ghobbeh, Saleh;Zitatform
Atrian, Armita & Saleh Ghobbeh (2023): Technostress and Job Performance: Understanding the Negative Impacts and Strategic Responses in the Workplace. (arXiv papers), 13 S.
Abstract
"This study delves into the increasingly pertinent issue of technostress in the workplace and its multifaceted impact on job performance. Technostress, emerging from the rapid integration of technology in professional settings, is identified as a significant stressor affecting employees across various industries. The research primarily focuses on the ways in which technostress influences job performance, both negatively and positively, depending on the context and individual coping mechanisms. Through a blend of qualitative and quantitative methodologies, including surveys and in-depth interviews, the study examines the experiences of employees from diverse sectors. It highlights how technostress manifests in different forms: from anxiety and frustration due to constant connectivity to the pressure of adapting to new technologies. The paper also explores the dual role of technology as both a facilitator and a hindrance in the workplace. Significant findings indicate that technostress adversely impacts job performance, leading to decreased productivity, diminished job satisfaction, and increased turnover intentions. However, the study also uncovers that strategic interventions, such as training programs, supportive leadership, and fostering a positive technological culture, can mitigate these negative effects. These interventions not only help in managing technostress but also in harnessing the potential of technology for enhanced job performance. Furthermore, the research proposes a model outlining the relationship between technostress, coping mechanisms, and job performance. This model serves as a framework for organizations to understand and address the challenges posed by technostress. The study concludes with recommendations for future research, particularly in exploring the long-term effects of technostress and the efficacy of various coping strategies." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Associations of technostressors at work with burnout symptoms and chronic low-grade inflammation: a cross-sectional analysis in hospital employees (2023)
Kaltenegger, Helena C. ; Becker, Linda ; Weigl, Matthias ; Quartucci, Caroline ; Rohleder, Nicolas ; Nowak, Dennis ;Zitatform
Kaltenegger, Helena C., Linda Becker, Nicolas Rohleder, Dennis Nowak, Caroline Quartucci & Matthias Weigl (2023): Associations of technostressors at work with burnout symptoms and chronic low-grade inflammation: a cross-sectional analysis in hospital employees. In: International Archives of Occupational and Environmental Health, Jg. 96, H. 6, S. 839-856. DOI:10.1007/s00420-023-01967-8
Abstract
"Despite the increasing scholarly interest in the phenomenon technostress, associated biological effects on employee health are under-researched. Chronic low-grade inflammation is suggested as a central pathway linking stress experience to disease development. The aim of this study was to assess associations of technology-related work stressors (technostressors) with low-grade inflammation and burnout symptoms." (Author's abstract, IAB-Doku, © Springer-Verlag) ((en))
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Literaturhinweis
Can welfare states buffer technostress? Income and technostress in the context of various OECD countries (2023)
Zitatform
Lauterbach, Ann S., Tobias Tober, Florian Kunze & Marius R. Busemeyer (2023): Can welfare states buffer technostress? Income and technostress in the context of various OECD countries. In: PLoS ONE, Jg. 18. DOI:10.1371/journal.pone.0295229
Abstract
"Many workers are experiencing the downsides of being exposed to an overload of information and communication technology (ICT), highlighting the need for resources to cope with the resulting technostress. This article offers a novel cross-level perspective on technostress by examining how the context of the welfare state influences the relationship between income and technostress. Showing that individuals with higher income experience less technostress, this study argues that the welfare state represents an additional coping resource, in particular in the form of unemployment benefits. Since unemployment benefits insure income earners in the case of job loss, the negative effect of income on technostress should increase with higher levels of unemployment generosity. In line with these expectations, empirical results based on original survey data collected in collaboration with the OECD show that the impact of income on technostress varies across welfare state contexts. Implications for public health and policymakers are being discussed." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Measuring digital transformation stress at the workplace–Development and validation of the digital transformation stress scale (2023)
Makowska-Tłomak, Ewa ; Kopeć, Wiesław ; Skorupska, Kinga ; Nielek, Radosław ; Kornacka, Monika ; Bedynska, Sylwia;Zitatform
Makowska-Tłomak, Ewa, Sylwia Bedynska, Kinga Skorupska, Radosław Nielek, Monika Kornacka & Wiesław Kopeć (2023): Measuring digital transformation stress at the workplace–Development and validation of the digital transformation stress scale. In: PLoS ONE, Jg. 18. DOI:10.1371/journal.pone.0287223
Abstract
"Despite the unquestionable advantages of digital transformation (DT) in organizations, the very process of DT could have an impact on the level of stress of the employees. The negative effects of the digital transformation process can be observed during the implementation of information and communication technologies (ICT) solutions. They are further enhanced by the effects of COVID-19 pandemic, as digital transformation has accelerated to allow for remote work. Herein we distinguish between general stress at the workplace and the very specific type of stress, namely digital transformation stress (DTS). We assumed that this type of stress appears when rapid implementation of ICT solutions is introduced with time pressure and incertitude of further results. To quantify this phenomenon, we developed a new self-report scale—the Digital Transformation Stress Scale (DTSS), measuring employees' stress stemming from the process of digital transformation in organizations. The psychometric validity of the scale was evaluated in two studies: Study1 conducted at the beginning of COVID-19 pandemic in 2020 (N = 229) and Study 2 in 2021 (N = 558), after a year of mostly remote work. The results confirmed good reliability with Cronbach's Alpha α = .91 in Study 1 and α = .90 in Study 2 and assumed unidimensional factorial validity of the scale in both studies. All items of the scale had good difficulty and discrimination values evaluated in Item Response Theory, i.e., IRT approach. The scale showed predicted convergent validity as the indicator of the digital transformation stress moderately correlated with general stress at work. Moreover, the assumption that even employees with high ICT skills could be affected by DTS was confirmed. Additionally, the results indicated that digital transformation stress was significantly higher among employees who reported both issues: ongoing digital solutions projects at the workplace and high impact of COVID-19 pandemic on their work. The scale could be used in future work on measuring and counteracting digital transformation stress at the workplace." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
The Role of Techno-Stress and Psychological Detachment in the Relationship between Workload and Well-Being in a Sample of Italian Smart Workers: A Moderated Mediated Model (2023)
Zitatform
Mondo, Marina, Jessica Pileri, Barbara Barbieri, Diego Bellini & Silvia De Simone (2023): The Role of Techno-Stress and Psychological Detachment in the Relationship between Workload and Well-Being in a Sample of Italian Smart Workers: A Moderated Mediated Model. In: Social Sciences, Jg. 12, H. 10. DOI:10.3390/socsci12100530
Abstract
"Well-being conditions at work are determined by the balance between the demands from the organizational context and the perception of people to possess resources concerning the ability to cope with such requests. The pandemic caused by COVID-19 has changed working conditions, and employees have had to adapt to smart working (SW) by bringing new resources into play to meet new demands. Many organizations are questioning how to implement SW after the pandemic. According to the JD-R model, the present study considered workload during smart working and Techno-stress (the perceived stress concerning the use of technologies) as new requests (i.e., demands) coming from the organization and Psychological Detachment (the ability to create psychological distancing from work) as a personal resource. We investigated the moderator role of Psychological Detachment in the relationship between workload in SW and Well-being, mediated by Techno-stress (in its three dimensions: Techno-Overload, Techno-Invasion, and Techno-Complexity). The sample is made up of 622 Italian public administration employees who completed a questionnaire containing the following scales: Quantitative Workload Inventory, Well-being Index, Psychological Detachment, Techno-stress Creator Scale. Mediation and moderate-mediation models have been tested with PROCESS Macro. Findings showed that Techno-Invasion and Techno-Complexity fully mediate the relationship between workload in SW and well-being. Psychological detachment moderates the effect of the workload on Well-being, which in turn is mediated by Techno-Invasion. Furthermore, findings suggest the importance of identifying protective factors that can mitigate the workload effects on the employees’ well-being in SW." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Digitalisation and Employees' Subjective Job Quality in the Second Half of Working Life in Germany (2022)
Zitatform
Kortmann, Lisa Katharina, Julia Simonson, Claudia Vogel & Oliver Huxhold (2022): Digitalisation and Employees' Subjective Job Quality in the Second Half of Working Life in Germany. In: Social indicators research, Jg. 162, H. 2, S. 577-597. DOI:10.1007/s11205-021-02854-w
Abstract
"Since digitalisation alters occupational task profiles via automation processes, job quality is also likely to be affected. While existing literature mainly focusses on objective job quality, this study asks if and how digitalisation is associated with employees’ subjective job quality in the second half of working life in Germany. Analyses are based on the German Ageing Survey 2014. Our sample includes n = 1541 employees aged 40–65 years who are subject to social insurance contributions. Subjective job quality is operationalised with regards to job satisfaction and perceived occupational stress in general, and ten aspects of job quality in detail. Digitalisation is approximated by substitution potentials of occupations. We control the association for compositional effects in the workforce, as well as for the moderating effect of perceived job insecurity. The results indicate that digitalisation is predominantly beneficial but also unfavourable in a few other respects for employees’ subjective job quality. The higher the degree of digitalisation, the higher is the employee’s general job satisfaction on average; for general perceived occupational stress, we find no significant association. Regarding single aspects of subjective job quality, employees working in more digitalised occupations are found to report on average higher satisfaction with working hours and earnings, and lower levels of stress due to tight schedules. However, they also report higher levels of stress due to negative environmental factors." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Digitale Transformation – Veränderungen der Arbeit aus Sicht der Beschäftigten: Ergebnisse des DGB-Index Gute Arbeit 2022 (2022)
Schmucker, Rolf; Holler, Markus; Sinopoli, Robert;Zitatform
Schmucker, Rolf, Robert Sinopoli & Markus Holler (2022): Digitale Transformation – Veränderungen der Arbeit aus Sicht der Beschäftigten. Ergebnisse des DGB-Index Gute Arbeit 2022. (DGB-Index Gute Arbeit : Report ... 2022), Berlin, 23 S.
Abstract
"Die Digitale Transformation der Arbeitswelt schreitet voran. Mehr als 80 Prozent der knapp 6.700 Arbeitnehmer*innen, die sich an der Befragung zum DGB-Index Gute Arbeit 2022 beteiligt haben, arbeiten mit digitalen Arbeitsmitteln. Neben der elektronischen Kommunikation sind softwaregesteuerte Arbeitsabläufe, digitale Assistenzsysteme und internetbasierte Projektarbeit weit verbreitet. In der Regel nutzen die Befragten bei ihrer Arbeit mehrere der genannten Technologien. Das Potential digitaler Arbeitsmittel für eine menschengerechte Gestaltung von Arbeit wird allerdings zu selten genutzt. Tatsächlich fühlen sich die Befragten durch die Digitalisierung ihrer Arbeit eher stärker belastet (40%) als entlastet (9%). Ein wachsendes Arbeitspensum, mehr Multitasking und technische Störungen sowie Bedienungsprobleme sind häufig genannte Belastungsfaktoren. Auch die Kontrolle und Überwachung der eigenen Arbeitsleistung ist durch den Einsatz der digitalen Technologien für viele Beschäftigte größer geworden (33%). Ein Kernproblem der digitalen Transformation besteht darin, dass die Beschäftigten selbst in die Veränderungsprozesse zu wenig einbezogen sind. Drei Viertel der Befragten haben keinen Einfluss darauf, wie die digitale Technik an ihrem Arbeitsplatz eingesetzt wird. Wie wichtig Beteiligung und Mitbestimmung für die Arbeitsgestaltung sind, wird in den Daten ebenfalls deutlich: Wenn Partizipation möglich ist, werden die Ergebnisse der Digitalisierung durch die Betroffenen positiver bewertet" (Autorenreferat, IAB-Doku)
Weiterführende Informationen
Ergänzender Tabellenband -
Literaturhinweis
Keine Angst vor der Digitalisierung! Zum Stand digitalisierter Arbeitsanforderungen in verschiedenen Industriebranchen und Tätigkeitsfeldern sowie Zusammenhänge zwischen Belastung, Ressourcen und Beanspruchungsfolgen in Deutschland (2021)
Härtwig, Christian; Sapronova, Anna;Zitatform
Härtwig, Christian & Anna Sapronova (2021): Keine Angst vor der Digitalisierung! Zum Stand digitalisierter Arbeitsanforderungen in verschiedenen Industriebranchen und Tätigkeitsfeldern sowie Zusammenhänge zwischen Belastung, Ressourcen und Beanspruchungsfolgen in Deutschland. In: Zeitschrift für Arbeitswissenschaft, Jg. 75, H. 1, S. 58-73. DOI:10.1007/s41449-020-00205-y
Abstract
"Ziel der Studie war es, den Stand der Digitalisierung in zwölf Industriebranchen in Deutschland zu untersuchen. In der Fragebogen-Erhebung unter 14.007 Beschäftigten zeigte sich, dass die Digitalisierung oft noch am Anfang steht und primär durch den Einsatz von IKT-Systemen geprägt ist. Unterschiede zwischen acht verschiedenen Blue- und White-Collar-Tätigkeitsfeldern fallen statistisch bedeutsamer aus als zwischen einzelnen Branchen in Hinblick auf die Nutzung digitaler Arbeitsmittel, Arbeitsanforderungen und Ressourcen. Überraschenderweise zeigt sich eine hohe Bereitschaft und Zuversicht der Beschäftigten, die Veränderungen der Digitalisierung zu bewältigen; Befürchtungen und Unsicherheiten spielen in der Breite der Belegschaften eine eher untergeordnete Rolle. Anhand eines Strukturgleichungsmodells werden Wirkzusammenhänge zwischen allgemeinen sowie digitalisierungsspezifischen Arbeitsanforderungen und Ressourcen, Aspekten der beruflich-sozialen Entkopplung und psychischen Beanspruchungsfolgen deutlich. Mögliche Ergänzungen theoretischer Modelle werden diskutiert sowie Anregungen für Forschung und betriebliche Praxis skizziert." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Digitaler Stress im Arbeitsleben und das Auftreten von Burnout: Vorstellung eines Forschungsmodells und eines zugehörigen Erhebungsinstrumentes (2021)
Komorowski, Tim;Zitatform
Komorowski, Tim (2021): Digitaler Stress im Arbeitsleben und das Auftreten von Burnout. Vorstellung eines Forschungsmodells und eines zugehörigen Erhebungsinstrumentes. (BIBB discussion paper), Bonn, 32 S.
Abstract
"Im Zuge der Digitalisierung vollzieht sich eine zunehmende Durchdringung von betrieblichen Arbeitsprozessen mit Informations- und Kommunikationstechnologien (ICT; Information and Communication Technologies). Obwohl die Digitalisierung verschiedenste Vorteile mit sich bringt, ist der Einsatz von Digitalen Technologien für Erwerbstätige oftmals auch mit psychischem Stress verbunden. Aufbauend auf einem systematischen Review von empirischen Untersuchungen zum Thema Technostress, Persönlichkeit und den Folgen von Technostress (Im Druck; Komorowski & Vieten, 2021) wird in diesem BIBB Discussion Paper ein Forschungskonzept zur empirischen Untersuchung des Zusammenhangs von Digitalem Stress und Burnout vorgestellt. Dieses Konzept umfasst (1) ein empirisch prüfbares Forschungsmodell (2) ein Erhebungsinstrument sowie dessen Implementierung als Online-Fragebogen und (3) ein Vorgehen zur Erhebung von Befragungsdaten über eine internetgestützte Erwerbsarbeitsplattform (Cloud-Working-Plattform). Im Rahmen des vorgestellten Forschungsmodells wird angenommen, dass der Zusammenhang von Digitalem Stress und Burnout sowohl durch Faktoren auf der individuellen als auch auf der interpersonellen Ebene moderiert wird. Die verwendeten Konzepte und theoretischen Modelle stammen größtenteils aus der Arbeits- und Organisationspsychologie sowie der psychologischen Stressforschung. Das vorgestellte Befragungsinstrument greift auf bestehende psychometrisch abgesicherte Verfahren und Konzepte zurück und umfasst darüber hinaus auch neukonzipierte Items. Unter Verwendung der Software LimeSurvey wurde das Befragungsinstrument als Online-Fragebogen implementiert und steht in seiner finalisierten Form zum Einsatz bereit. Zur Rekrutierung von Erwerbstätigen für Online-Befragungen wird auf die Möglichkeiten des Einsatzes von Erwerbsarbeitsplattformen eingegangen und abschließend ein Resümee gezogen." (BIBB-Autorenreferat)" (Autorenreferat, IAB-Doku)
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Literaturhinweis
The impact of automation and artificial intelligence on worker well-being (2021)
Zitatform
Nazareno, Luísa & Daniel S. Schiff (2021): The impact of automation and artificial intelligence on worker well-being. In: Technology in Society, Jg. 67. DOI:10.1016/j.techsoc.2021.101679
Abstract
"Discourse surrounding the future of work often treats technological substitution of workers as a cause for concern, but complementarity as a good. However, while automation and artificial intelligence may improve productivity or wages for those who remain employed, they may also have mixed or negative impacts on worker well-being. This study considers five hypothetical channels through which automation may impact worker well-being: influencing worker freedom, sense of meaning, cognitive load, external monitoring, and insecurity. We apply a measure of automation risk to a set of 402 occupations to assess whether automation predicts impacts on worker well-being along the dimensions of job satisfaction, stress, health, and insecurity. Findings based on a 2002–2018 dataset from the General Social Survey reveal that workers facing automation risk appear to experience less stress, but also worse health, and minimal or negative impacts on job satisfaction. These impacts are more concentrated on workers facing the highest levels of automation risk. This article encourages new research directions by revealing important heterogeneous effects of technological complementarity. We recommend that firms, policymakers, and researchers not conceive of technological complementarity as a uniform good, and instead direct more attention to mixed well-being impacts of automation and artificial intelligence on workers." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Belastungsfaktoren der digitalen Arbeit: Eine beispielhafte Darstellung der Faktoren, die digitalen Stress hervorrufen (2020)
Gimpel, Henner ; Berger, Michelle; Urbach, Nils; Kreilos, Mathias; Regal, Christian; Derra, Nicholas Daniel; Becker, Julia;Zitatform
Gimpel, Henner, Michelle Berger, Christian Regal, Nils Urbach, Mathias Kreilos, Julia Becker & Nicholas Daniel Derra (2020): Belastungsfaktoren der digitalen Arbeit. Eine beispielhafte Darstellung der Faktoren, die digitalen Stress hervorrufen. Augsburg, 27 S.
Abstract
"Die schnell voranschreitende Durchdringung des Arbeitslebens mit digitalen Technologien und Medien bringt viele Chancen, aber auch substanzielle Risiken und Nachteile mit sich. Es treten umfangreiche Änderungen im Belastungs- und Beanspruchungsprofil von Erwerbstätigen auf. Die potenzielle Folge: digitaler Stress. Die Studie „Gesund digital arbeiten?!“ des Forschungsprojekts „PräDiTec – Prävention für sicheres und gesundes Arbeiten mit digitalen Technologien“, gefördert durch das Bundesministerium für Bildung und Forschung (BMBF) im Programm „Innovation für die Produktion, Dienstleistung und Arbeit von morgen“ (Fördernummer O2L16D030), untersucht mittels einer groß angelegten Befragung von über 5.000 Erwerbstätigen die Verbreitung von digitalem Stress, dessen Einflussfaktoren und dessen Folgen in Deutschland. In der Studie konnten bei der Arbeit mit digitalen Medien und Technologien mindestens zwölf verschiedene Belastungsfaktoren identifiziert werden. Diese Broschüre soll ein tieferes Verständnis über diese Belastungsfaktoren geben. Jeder Belastungsfaktor wird definiert und mit einem Beispielsszenario veranschaulicht. Anschließend werden Lösungsvorschläge aufgezeigt." (Autorenreferat, IAB-Doku)