Arbeitsbedingungen und Gesundheit von Beschäftigten
Der Zusammenhang von Arbeitsbedingungen bzw. Arbeitsbelastungen und der Gesundheit von Beschäftigten erhält durch die demografische Entwicklung, Digitalisierung und Klimawandel neues Gewicht. Wie muss Arbeit gestaltet sein, damit die Beschäftigten langfristig und gesund erwerbstätig sein können?
Dieses Themendossier dokumentiert die Ergebnisse empirischer Forschung der letzten Jahre.
Im Filter „Autorenschaft“ können Sie auf IAB-(Mit-)Autorenschaft eingrenzen.
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Literaturhinweis
How ICT shapes wages, working conditions, and job satisfaction (2026)
Zitatform
Fleche, Sarah, Eva Moreno Galbis, Ariell Reshef & Claudia Senik (2026): How ICT shapes wages, working conditions, and job satisfaction. (CEP discussion paper / Centre for Economic Performance 2143), London, 59 S.
Abstract
"We study how the widespread diffusion of ICT affects wages, working conditions, and job satisfaction. We frame our empirical investigation with a model in which ICT can improve both wages and working conditions by increasing firms' output. Using French matched employer-employee data and an instrumental variable approach that is motivated by the model, we find that ICT diffusion in 2013-2019 has been beneficial to workers, who experienced both higher wages and better working conditions, particularly through greater flexibility, physical comfort, and safety. In contrast, ICT use has also increased psychological stress and work intensity. These effects vary across workers, firms, occupations and sectors, depending on their characteristics. Despite overall improvements in wages and working conditions, we estimate only modest positive effects of ICT use on job satisfaction. We discuss potential explanations for this finding." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Digital Monitoring and Job Satisfaction: The Role of Job Characteristics (2026)
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Meyer, Sophie-Charlotte, Charlotte K. Schröder & Anja-Kristin Abendroth (2026): Digital Monitoring and Job Satisfaction: The Role of Job Characteristics. In: Social indicators research, Jg. 182, H. 2. DOI:10.1007/s11205-026-03833-9
Abstract
"This paper investigates how digital monitoring in the workplace relates to employee job satisfaction, drawing on employee survey data from large organizations in Germany. We distinguish between two dimensions of digital monitoring: (1) the automatic storage of work-related data and (2) employees’ perception of this monitoring as constant surveillance. Results from linear mixed-effects regression models show that both dimensions are negatively associated with job satisfaction, with the perception of constant surveillance showing a stronger relationship. We further explore how three key job characteristics, i.e., job autonomy, supervisor appreciation, and perceived stress, relate to the association between digital monitoring and job satisfaction, as they may themselves be shaped by monitoring practices. We find that these job characteristics are consistently associated with job satisfaction and also appear to account for a large part of the observed negative association between digital monitoring and job satisfaction, with job autonomy playing the most influential role. Interaction models provide limited evidence of moderation, suggesting that the negative association between perceived surveillance and job satisfaction is somewhat stronger among employees with low autonomy. Overall, our findings indicate that minimizing perceptions of constant surveillance and preserving job autonomy are crucial to maintaining job satisfaction in increasingly digitalized work environments." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Human-centred digital transitions and skill mismatches in European workplaces (2026)
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Pouliakas, Konstantinos & Giulia Santangelo (2026): Human-centred digital transitions and skill mismatches in European workplaces. (CEDEFOP working paper series / European Centre for the Development of Vocational Training 2026,01), Luxembourg, 163 S. DOI:10.2801/9894877
Abstract
"New digital and artificial intelligence technologies are fast reshaping skill requirements in the EU labour market, fostering skill mismatches. There are marked concerns about the potentially adverse consequences of automation and AI on employment, as well as the lagging competitiveness of EU economies as individuals’ upskilling or reskilling is failing to adapt. To deepen understanding of how digitalisation is affecting the nature of work and skill mismatches in EU labour markets, Cedefop carried out the second wave of the European skills and jobs survey in 2021. In this special edition of Cedefop’s working paper series, ten original, short contributions have been drafted in which researchers explore in depth, for the first time, the ESJS2 microdata. The publication presents a wealth of focused and robust empirical analyses, covering a wide range of different issues on how the digital transition is affecting jobs, skills and training in Europe." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Fehlzeiten-Report 2025: KI und Gesundheit - Möglichkeiten nutzen, Risiken bewältigen, Orientierung geben (2025)
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Badura, Bernhard, Antje Ducki, Markus Meyer, Johanna Baumgardt & Helmut Schröder (Hrsg.) (2025): Fehlzeiten-Report 2025. KI und Gesundheit - Möglichkeiten nutzen, Risiken bewältigen, Orientierung geben. (Fehlzeiten-Report 27), Berlin: Springer, 735 S. DOI:10.1007/978-3-662-71885-8
Abstract
"Der jährlich erscheinende Fehlzeiten-Report informiert umfassend über die Entwicklung des Krankenstandes von Beschäftigten in Deutschland. Neben detaillierten Sekundäranalysen von Versichertendaten werden empirische Studienergebnisse, zeitgemäße methodische Herangehensweisen und Leuchtturmprojekte der Betrieblichen Gesundheitsförderung vorgestellt. Vor dem Hintergrund aktueller technischer Entwicklungen beleuchtet der Fehlzeiten-Report 2025 schwerpunktmäßig Chancen und Herausforderungen des Einsatzes von Künstlicher Intelligenz (KI) in der Arbeitswelt. Er bietet einen orientierenden Überblick zu den Auswirkungen des Einsatzes von KI auf die betriebliche Gesundheitsförderung, Arbeitsumgebungen, Führung und Beschäftigte in Organisationen und erörtert aus unterschiedlichen Perspektiven u.a die folgenden Fragen: - Wie kann KI so zum Einsatz gebracht werden, dass die menschlichen Fähigkeiten erweitert und gleichzeitig die Gesundheit der Beschäftigten und die individuelle Privatsphäre geschützt werden? - Wie gelingt die Entwicklung von KI-Systemen, in denen Mensch und Maschine produktiv zusammenarbeiten? - Welche wissenschaftlich fundierten Lösungsansätze zum menschen- und gesundheitszentrierten Umgang mit KI gibt es im Arbeitsschutz und der betrieblichen Gesundheitsförderung? Darüber hinaus liefert der Fehlzeiten-Report 2025 in gewohnter Qualität Daten und Analysen zu Fehlzeiten von Beschäftigten in Deutschland: - Aktuelle Statistiken zum Krankenstand in allen Branchen - Vergleichende Analysen nach Berufsgruppen, Bundesländern und Städten - Die wichtigsten für Arbeitsunfähigkeit verantwortlichen Krankheitsarten - Detaillierte Auswertungen u.a. zu Arbeitsunfällen, Langzeitarbeitsunfähigkeit, Burnout und Kinderkrankengeld. Zudem gibt es vor dem Hintergrund der aktuellen Diskussion um hohe Fehlzeiten einen Beitrag zur Einführung von Karenztagen und möglichen Effekten einer Absenkung der Lohnersatzrate." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Technostress and generative AI in the workplace: a qualitative analysis of young professionals (2025)
Zitatform
Högemann, Malte, Laura Hein, Jan-Oliver Britsche & Oliver Thomas (2025): Technostress and generative AI in the workplace: a qualitative analysis of young professionals. In: Frontiers in artificial intelligence, Jg. 8. DOI:10.3389/frai.2025.1728881
Abstract
"Generative artificial intelligence (GenAI) is rapidly diffusing into the workplace and is expected to substantially reshape roles, workflows, and skill requirements, particularly for young professionals as early adopters who are highly exposed to these tools. While GenAI is widely regarded as a means to increase productivity, its adoption may simultaneously introduce new challenges, including various forms of technostress. Drawing on 15 semi-structured interviews with young professionals in research and development (R&D), IT, finance, and marketing in organizations piloting or using GenAI, we conducted a structured qualitative content analysis guided by established technostress dimensions. Our findings indicate that classic technostress dimensions remain relevant but manifest differently across sectors and contexts. Moreover, additional GenAI-specific stressors emerged, such as regulatory and compliance ambiguity, data protection and copyright concerns, perceived dependency, potential skill degradation, doubts about the reliability and controllability of AI outputs, and a shift towards more monitoring and conceptual work. At the same time, participants reported techno-eustress in the form of efficiency gains, learning opportunities, and enhanced intrinsic motivation. Overall, the study extends existing technostress frameworks and underscores the importance of AI literacy, clear organizational governance, and supportive work design to mitigate negative technostress while enabling the productive use of GenAI." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Does AI at Work Increase Stress? Text Mining Social Media About Human–AI Team Processes and AI Control (2025)
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Klonek, Florian & Sharon Parker (2025): Does AI at Work Increase Stress? Text Mining Social Media About Human–AI Team Processes and AI Control. In: Journal of organizational behavior, S. 1-15. DOI:10.1002/job.70000
Abstract
"With rising use of artificial intelligence (AI) in organizations, alongside increasing mental health issues, we seek to understand how AI use affects human stress. Drawing on the automation–augmentation perspective, we propose that AI control over decision-making thwarts human autonomy and thus contributes to stress. Drawing on models of teamwork and augmentation, we expect that human–AI team processes (i.e., transition, action, and interpersonal processes) help people meet their goals and reduce stress. Finally, we argue that human–AI team processes provide an important social resource, which buffers the stress-enhancing role of AI control. To test our hypotheses, we analyzed over 2700 tweets. Using a trained large language model, validated against human ratings, we indexed key measures. Results confirm that high AI control was associated with increased stress, whereas human–AI team processes were associated with decreased stress. In support of the moderation hypothesis, two human–AI team processes (action and interpersonal) helped further reduce the stress-enhancing effect of AI control. We discuss implications for work design theory and the importance of regulating levels of AI control to protect workers' mental health." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Exploring the delicate relation between technological innovations and work quality: A study among civil servants (2025)
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Peeters, Maria C. W., Jan Fekke Ybema, Pascale M. Le Blanc & Judith Plomp (2025): Exploring the delicate relation between technological innovations and work quality: A study among civil servants. In: Economic and Industrial Democracy, Jg. 46, H. 3, S. 851-873. DOI:10.1177/0143831x251347151
Abstract
"This study explores the delicate relation between technological innovations and work quality. It was conducted across various parts of the Dutch central government. The authors assessed how civil servants perceive changes in job demands, job resources and some relevant outcomes following the implementation of new technologies. Data were collected through an online Technology Monitor (TM) which was (at least partly) completed by 332 respondents. Results showed that employees perceived significant increases in various job demands, alongside a modest increase in the job resource autonomy after technology implementation. Additionally, civil servants who experienced more autonomy following new technology implementation reported higher levels of both work engagement and employability. In contrast, perceptions of increased workload were associated with more burnout symptoms. Interestingly, perceived increases in task variation were associated with fewer burnout symptoms, lower job insecurity and higher work engagement. These findings offer valuable insights for managers and HR professionals involved in managing technological transitions, emphasizing the importance of employee-centered strategies to safeguard and enhance the quality of work of civil servants." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
The Role of Transformational Leadership in Coping with Followers’ Technostress. A Quantitative Analysis (2025)
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Rademaker, Tim & Stefan Süß (2025): The Role of Transformational Leadership in Coping with Followers’ Technostress. A Quantitative Analysis. In: Management revue, Jg. 36, H. 2. DOI:10.31083/mrev44017
Abstract
"This study examines the relationship between transformational leadership, digital work-related stressors, and emotional exhaustion among 952 German employees who regularly use information and communication technology (ICT). Employing structural equation modeling within the framework of the transactional model of stress and coping, the analysis reveals a dual effect of transformational leadership: it intensifies perceived techno-stressors while simultaneously serving as a critical resource for coping with these challenges. The findings offer practical insights for organizations addressing the intersection of leadership, technology use, and employee well-being. Importantly, recovery and techno-stressors act as competing mediators in the relationship between transformational leadership and emotional exhaustion." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Internal branding and technostress among employees - the mediation role of employee wellbeing and moderating effects of digital internal communication (2025)
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Raj, Asha Binu & Ashok Kumar Goute (2025): Internal branding and technostress among employees - the mediation role of employee wellbeing and moderating effects of digital internal communication. In: Acta Psychologica, Jg. 255. DOI:10.1016/j.actpsy.2025.104943
Abstract
"Integrating technology with communication makes work comfortable, but it simultaneously interrupts employees' personal life. Internal branding strategies attempts to improve employee's psychological and physiological wellbeing, yet the extensive integration of technology with work and workplace activities posit serious challenges in the form of technostress. In the context of communication, digital tools and mode of work increases efficiency, yet their impact of wellbeing and technostress experienced by employees needs to be examined.The present study aims to analyze the impact of internal branding on employee wellbeing and technostress under the influence of digital internal communication. The paper also examines if digital internal communication can moderate the impact of internal branding on employee wellbeing and also the impact of employee wellbeing on technostress experienced at workplace. The mediation effect of employee wellbeing between internal branding and technostress is also analyzed.The conceptual model was built on the premises of job demands-resources theory, technology acceptance model, and transactional theory of stress and coping. Data collected from 401 employees from information technology sector was analyzed using Smart PLS4. Results of structural and measurement model using PLS SEM indicate that internal branding improves wellbeing and reduces technostress under the influence of digital internal communication. Employee wellbeing is found to mediate the impact of internal branding as well as digital internal communication on technostress. Findings support the moderating effects of digital internal communication in reducing technostress and improving employee wellbeing. The hypothesised research model integrates three theories making a novel contribution by analysing wellbeing and technostress and exploring internal branding and internal communication in the digital context." (Author's abstract, IAB-Doku, © 2025 The Authors. Published byElsevier B.V.) ((en))
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Literaturhinweis
Hybrid work and mental distress: a cross-sectional study of 24,763 office workers in the Norwegian public sector (2025)
Zitatform
Trevino Garcia, Lorena Edith & Jan Olav Christensen (2025): Hybrid work and mental distress: a cross-sectional study of 24,763 office workers in the Norwegian public sector. In: International Archives of Occupational and Environmental Health, Jg. 98, H. 4/5, S. 399-407. DOI:10.1007/s00420-025-02136-9
Abstract
"Objective: Few studies have investigated the relationship between post-pandemic hybrid work-from-home (WFH), mental health, and work-life balance. We examined the association between hybrid WFH, mental distress, availability demands, work-life conflict, and life-work conflict. Methods: Data from 24,763 office workers in the public sector in Norway were analyzed by linear and logistic regressions. Results: Employees practicing flexible hybrid WFH (i.e., when needed/desired) were less likely to report mental distress (measured by the Hopkins Symptom-Checklist; HSCL-5) than those not practicing WFH. WFH being self-chosen was associated with less distress. Flexible WFH was also associated with availability demands, work-life conflict, and life-work conflict, which were, in turn, linked to distress. The risk of distress increased with the number of weekly days of flexible WFH. Workers with fixed agreements to regularly WFH did not report significantly less distress than those with no WFH. However, fixed WFH was associated with lower availability demands, not with work-life conflict, and was more often self-chosen than flexible WFH. Conclusion: Flexible WFH may alleviate distress but may also indicate attempts to cope with taxing availability demands, and may even introduce stressors that could reverse beneficial effects. Our results should motivate nuanced, multifactorial assessments of WFH in organizational practice and research." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Digital stress perception and associations with work- and health-related outcomes among general practitioners in Germany: a quantitative study (2025)
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Würtenberger, Annika, David A. Groneberg & Stefanie Mache (2025): Digital stress perception and associations with work- and health-related outcomes among general practitioners in Germany: a quantitative study. In: BMC health services research, Jg. 25. DOI:10.1186/s12913-025-12653-5
Abstract
"Background: Digital technologies are increasingly being integrated into healthcare settings, including the ambulatory sector of general practitioners, with potential improvement in everyday work life. Although the changes sound very promising, the adoption of new technologies can also introduce additional stressors for medical staff, potentially resulting in negative impacts on work performance and health. This study seeks to identify the stressors and resources associated with digitization among general practitioners in Germany, explore their effects on work and health variables, and uncover potential preventive measures to mitigate these stressors. Methods: This mixed methods study combined quantitative and qualitative approaches. An online questionnaire was used to examine the relationships between technostress creators, inhibitors, and the perception of technostress, as well as the measures of burnout, job satisfaction, and general health among 114 general practitioners in Germany's ambulatory care setting. The study was carried out between March and June 2024. Several validated instruments were employed, including the Technostress Model and selected items from the Copenhagen Psychosocial Questionnaire (COPSOQ III). Exploratory assumptions were evaluated using descriptive statistics and multiple regression analyses. Results: The study found medium levels of technostress perception among the participating general practitioners (n = 114) along with a substantial level of technostress inhibitors. The general practitioners surveyed in this study reported experiencing burnout symptoms occasionally, expressed a moderate level of job satisfaction, and generally described their health status as good. The relationships between stressors and work- and health-related outcomes were analyzed. Conclusions: This study offers a preliminary overview of the persistence of techno-stressors, technostress inhibitors, and technostress levels and their impact on health- and work-related outcomes among general practitioners in Germany. The findings indicate that using information and communication technologies can lead to heightened stress, increased burnout symptoms, and reduced job satisfaction. As the workload for general practitioners is expected to grow in the upcoming years, the study highlights the critical need for additional preventive strategies to mitigate stress and improve well-being among general practitioners." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Hybrides, Ortsflexibles, Multilokales Arbeiten? Wissenschaft im Dialog IV: Fachveranstaltung der Bundesanstalt für Arbeitsschutz und Arbeitsmedizin in Kooperation mit dem Schwerpunkt "Digitalisierung" der Europäischen Agentur für Sicherheit und Gesundheitsschutz am Arbeitsplatz (EU-OSHA) (2025)
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(2025): Hybrides, Ortsflexibles, Multilokales Arbeiten? Wissenschaft im Dialog IV. Fachveranstaltung der Bundesanstalt für Arbeitsschutz und Arbeitsmedizin in Kooperation mit dem Schwerpunkt "Digitalisierung" der Europäischen Agentur für Sicherheit und Gesundheitsschutz am Arbeitsplatz (EU-OSHA). (baua: Fokus), Dortmund, 40 S. DOI:10.21934/baua:fokus20250515
Abstract
"Hybrides, ortsflexibles und multilokales Arbeiten hat sich in den letzten Jahren zu einem weit verbreiteten Phänomen in der Arbeitswelt entwickelt. Die Möglichkeiten des mobilen Arbeitens sind vielfältiger geworden. Mehr Beschäftigte als je zuvor erledigen ihre Arbeitsaufgaben unterstützt durch verschiedene Technologien in den unterschiedlichsten Arbeitsumgebungen. Bisher steht die Forschung zur Passung zwischen Arbeitsorten, -mitteln und -aufgaben in hybriden, ortsflexiblen, multilokalen Settings noch am Anfang. Welche Erkenntnisse können wir bisher aus der Forschung ableiten? Wie erweitert und/oder verändert sich dadurch das Gestaltungswissen für eine gesunde und sichere Arbeit? Diese und weitere Fragen wurden im November 2024 beim vierten interdisziplinären Dialog „Hybrides, Ortsflexibles, Multilokales Arbeiten? Wissenschaft im Dialog“ in der BAuA Dortmund in einem Kreis von Expertinnen und Experten diskutiert." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Are we yet sick of new technologies? The unequal health effects of digitalization (2024)
Zitatform
Arntz, Melanie, Sebastian Findeisen, Stephan Maurer & Oliver Schlenker (2024): Are we yet sick of new technologies? The unequal health effects of digitalization. (CEP discussion paper / Centre for Economic Performance 1984), London, 52 S.
Abstract
"This study quantifies the relationship between workplace digitalization, i.e., the increasing use of frontier technologies, and workers' health outcomes using novel and representative German linked employer-employee data. Based on changes in individual-level use of technologies between 2011 and 2019, we find that digitalization induces similar shifts into more complex and service-oriented tasks across all workers but exacerbates health inequality between cognitive and manual workers. Unlike more mature, computer-based technologies, frontier technologies of the recent technology wave substantially lower manual workers' subjective health and increase sick leave, while leaving cognitive workers unaffected. We provide evidence that the effects are mitigated in firms that provide training and assistance in the adjustment process for workers." (Author's abstract, IAB-Doku) ((en))
Weiterführende Informationen
auch erschienen als: Working Papers 19, University of Konstanz -
Literaturhinweis
Gesundheitsrisiken und Prävention in der digitalen Arbeitswelt - Technostress, Ergonomie und Unfallsicherheit (2024)
Zitatform
Dragano, Nico (2024): Gesundheitsrisiken und Prävention in der digitalen Arbeitswelt - Technostress, Ergonomie und Unfallsicherheit. In: Aus Politik und Zeitgeschichte, Jg. 74, H. 36-37, S. 30-35.
Abstract
"Der Einsatz digitaler Technologien im Arbeitskontext soll Arbeit besser organisieren, sie effizienter und sicherer machen. Gleichzeitig wachsen damit auch die Potenziale für psychische und physische Belastungen, die eine Diskussion über Technikfolgenabschätzung erfordern." (Autorenreferat, IAB-Doku)
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Literaturhinweis
Job Satisfaction and the Digital Transformation of the Public Sector: The Mediating Role of Job Autonomy (2024)
Zitatform
Fleischer, Julia & Camilla Wanckel (2024): Job Satisfaction and the Digital Transformation of the Public Sector: The Mediating Role of Job Autonomy. In: Review of Public Personnel Administration, Jg. 44, H. 3, S. 431-452. DOI:10.1177/0734371X221148403
Abstract
"Worldwide, governments have introduced novel information and communication technologies (ICTs) for policy formulation and service delivery, radically changing the working environment of government employees. Following the debate on work stress and particularly on technostress, we argue that the use of ICTs triggers “digital overload” that decreases government employees’ job satisfaction via inhibiting their job autonomy. Contrary to prior research, we consider job autonomy as a consequence rather than a determinant of digital overload, because ICT-use accelerates work routines and interruptions and eventually diminishes employees’ freedom to decide how to work. Based on novel survey data from government employees in Germany, Italy, and Norway, our structural equation modeling (SEM) confirms a significant negative effect of digital overload on job autonomy. More importantly, job autonomy partially mediates the negative relationship between digital overload and job satisfaction, pointing to the importance of studying the micro-foundations of ICT-use in the public sector." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Artificial Intelligence and Worker Stress: Evidence from Germany (2024)
Zitatform
Koch, Michael & Magnus Lodefalk (2024): Artificial Intelligence and Worker Stress: Evidence from Germany. (Working Papers / Örebro University, School of Business 2024,5), Örebro, 38 S.
Abstract
"We use individual survey data providing detailed information on stress, technology adoption, and work, worker, and employer characteristics, in combination with recent measures of AI and robot exposure, to investigate how new technologies affect worker stress. We find a persistent negative relationship, suggesting that AI and robots could reduce the stress level of workers. We furthermore provide evidence on potential mechanisms to explain our findings. Overall, the results provide suggestive evidence of modern technologies changing the way we perform our work in a way that reduces stress and work pressure." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Effects of AI-based technologies on employees’ work engagement: Implications for the human-centered design of digital work (2024)
Rick, Vera B.; Nitsch, Verena ; Dräger, Larissa; Stebner, Marie; Mertens, Alexander ; Franken, Annika;Zitatform
Rick, Vera B., Marie Stebner, Larissa Dräger, Annika Franken, Alexander Mertens & Verena Nitsch (2024): Effects of AI-based technologies on employees’ work engagement: Implications for the human-centered design of digital work. In: Zeitschrift für Arbeitswissenschaft, Jg. 78, H. 3, S. 323-334. DOI:10.1007/s41449-024-00438-1
Abstract
"Ein wichtiges Ziel des regionalen Kompetenzzentrums AKzentE4.0 ist die Unterstützung von Unternehmen im Rheinischen Revier bei der menschengerechten Gestaltung ihrer digitalen Transformation auf Basis arbeitswissenschaftlicher Erkenntnisse. Um evidenzbasierte Leitlinien für die menschengerechte Gestaltung von KI-gestützter Arbeit ableiten zu können, sind weitere Erkenntnisse darüber notwendig, wie sich der Einsatz von KI auf die Merkmale menschengerechter Arbeitsgestaltung auswirkt und wie sich dies von der Nutzung digitaler Technologien im Allgemeinen unterscheiden. Zu diesem Zweck wurde eine Sekundäranalyse einer im Kontext von AKzentE4.0 durchgeführten Fragebogenstudie vorgenommen. Der analysierte Datensatz umfasste Rückmeldungen von N= 825 digitalen Informationsarbeitenden. Dabei wurden zwei zentrale Forschungsfragen untersucht: 1. Unterscheidet sich die Wahrnehmung des Arbeitsengagements zwischen Nutzenden von KI-Systemen und Nicht-Nutzenden? 2. Welche Merkmale der menschengerechten Arbeitsgestaltung sagen das Arbeitsengagement bei der Arbeit mit KI voraus und gibt es Unterschiede im Vergleich zu denjenigen, die nicht mit KI arbeiten? Praktische Relevanz: Die Ergebnisse machen deutlich, dass eine menschzentrierte und menschengerechte Gestaltung KIgestützter Arbeit insbesondere auf die Bereitstellung sinnvoller Aufgaben für die Beschäftigten, die Unterstützung durch Vorgesetzte und die Wahrung der Autonomie der Beschäftigten ausgerichtet sein sollte. Insbesondere der Aspekt der sinnvollen Arbeit kann durch die Technik gefährdet werden. Damit KI-Systeme am Arbeitsplatz gesundheitserhaltend und lernförderlich wirken können, sollte bereits bei ihrer Entwicklung darauf geachtet werden, dass sie die Arbeit gezielt unterstützen und nicht ersetzen sowie sinnvolle Arbeitsaufgaben fördern. Zudem sollten die Beschäftigten mit Unterstützung ihrer Vorgesetzten auch die Möglichkeit haben, über den Einsatz und die Nutzung von KI-Systemen selbst zu bestimmen, um eine größere Autonomie und Handlungsfähigkeit zu erhalten." (Autorenreferat, IAB-Doku)
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Literaturhinweis
The job demands-resources model as a theoretical lens for the bright and dark side of digitization (2024)
Zitatform
Scholze, Alexander & Achim Hecker (2024): The job demands-resources model as a theoretical lens for the bright and dark side of digitization. In: Computers in Human Behavior, Jg. 155. DOI:10.1016/j.chb.2024.108177
Abstract
"With digitization continuing to reshape work environments, organizations must confront the challenges of comprehending its “bright side” and “dark side” effects. A growing imperative exists to comprehend how digitization affects employee well-being and to create sustainable health-centric workplaces. The established Job Demands-Resources model offers a pertinent theoretical framework for gaining fresh insights into alterations in job demands and resources caused by digitization. This study extends the Job Demands-Resources model to include digital job demands and resources by utilizing a sample of 898 white-collar employees. Partial Least Squares Structural Equation Modeling was employed to investigate digitization's interrelationships and dependencies within an organizational context. The results confirm that the Job Demands-Resources model offers a holistic approach to investigating the concrete effects of the “dark side" and “bright side" of digitization in a concrete work scenario and to classify them in a theoretically structured way. This study offers starting points for the future design of workplaces and strategies for organizations to harness the positive aspects of digitization while concurrently mitigating the psychological stress on employees." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Technostress and Job Performance: Understanding the Negative Impacts and Strategic Responses in the Workplace (2023)
Atrian, Armita; Ghobbeh, Saleh;Zitatform
Atrian, Armita & Saleh Ghobbeh (2023): Technostress and Job Performance: Understanding the Negative Impacts and Strategic Responses in the Workplace. (arXiv papers), 13 S.
Abstract
"This study delves into the increasingly pertinent issue of technostress in the workplace and its multifaceted impact on job performance. Technostress, emerging from the rapid integration of technology in professional settings, is identified as a significant stressor affecting employees across various industries. The research primarily focuses on the ways in which technostress influences job performance, both negatively and positively, depending on the context and individual coping mechanisms. Through a blend of qualitative and quantitative methodologies, including surveys and in-depth interviews, the study examines the experiences of employees from diverse sectors. It highlights how technostress manifests in different forms: from anxiety and frustration due to constant connectivity to the pressure of adapting to new technologies. The paper also explores the dual role of technology as both a facilitator and a hindrance in the workplace. Significant findings indicate that technostress adversely impacts job performance, leading to decreased productivity, diminished job satisfaction, and increased turnover intentions. However, the study also uncovers that strategic interventions, such as training programs, supportive leadership, and fostering a positive technological culture, can mitigate these negative effects. These interventions not only help in managing technostress but also in harnessing the potential of technology for enhanced job performance. Furthermore, the research proposes a model outlining the relationship between technostress, coping mechanisms, and job performance. This model serves as a framework for organizations to understand and address the challenges posed by technostress. The study concludes with recommendations for future research, particularly in exploring the long-term effects of technostress and the efficacy of various coping strategies." (Author's abstract, IAB-Doku) ((en))
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Literaturhinweis
Associations of technostressors at work with burnout symptoms and chronic low-grade inflammation: a cross-sectional analysis in hospital employees (2023)
Kaltenegger, Helena C. ; Becker, Linda ; Weigl, Matthias ; Quartucci, Caroline ; Rohleder, Nicolas ; Nowak, Dennis ;Zitatform
Kaltenegger, Helena C., Linda Becker, Nicolas Rohleder, Dennis Nowak, Caroline Quartucci & Matthias Weigl (2023): Associations of technostressors at work with burnout symptoms and chronic low-grade inflammation: a cross-sectional analysis in hospital employees. In: International Archives of Occupational and Environmental Health, Jg. 96, H. 6, S. 839-856. DOI:10.1007/s00420-023-01967-8
Abstract
"Despite the increasing scholarly interest in the phenomenon technostress, associated biological effects on employee health are under-researched. Chronic low-grade inflammation is suggested as a central pathway linking stress experience to disease development. The aim of this study was to assess associations of technology-related work stressors (technostressors) with low-grade inflammation and burnout symptoms." (Author's abstract, IAB-Doku, © Springer-Verlag) ((en))